Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
How to Improve IT Service Delivery with Enterprise Calendaring Visibility (Video) | Kinetic Data Blog
Visibility builds confidence between service providers and customers. This video shows how enterprise calendar visibility supports ongoing service improvement.
Proactive Change Management with Actionable Online Calendars (Video) | Kinetic Data Blog
See how actionable online calendars are valuable for managing changes and other tasks while avoiding scheduling conflicts and collisions with other events.
How to Create a Consistent User Experience (And Why You Should) | Kinetic Data Blog
Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.
Last Day of Early Bird Rate for KEG 2013 - Register Today! | Kinetic Data Blog
Today is the final day of the early bird special for the Kinetic Enthusiasts Group (KEG) 2013 event, with a keynote this year from Forrester's Eveline Oehrlich.
Actionable Online Calendars in Two Minutes | Kinetic Data Blog
Want to quickly create web-based calendars like critical incidents and change management calendars? Here's how to install Kinetic Calendar in just two minutes.
Request Management Potential is Still Unrealized | Kinetic Data Blog
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
What is this "Level 0" thing? (Part 2): Knowledge, Self-Analysis and Feedback | Kinetic Data Blog
There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.
The Fundamentals of Service Delivery | Kinetic Data Blog
Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.
Lost in Translation | Software Translation, Localization and Internationalization | Kinetic Data Blog
How can you decide when to localize, multi-lingualize or internationalize a user interface? This checklist will help.
Why Self-Service Matters in Service Request Management | Kinetic Data Blog
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.
Tappin’ the KEG at Kinetic Enthusiasts Group | Kinetic Data Blog
Kinetic Enthusiasts Group's Closing Session Poem
How a Construction Materials Producer Automated Request Approvals Without Replacing Its Service Desk
A multi-site construction materials producer cut request fulfillment from 5 days to 1.4 days by orchestrating approvals on top of BMC Remedy — no rip-and-replace required.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.