Experience Layer
One portal for every system behind it
Kinetic's experience layer gives your users a single, branded interface to access services, submit requests, and track status — regardless of how many backend systems are involved. Your users see simplicity. Your systems stay untouched.
The problem
Your users should not have to know your architecture
In most enterprises, getting things done means navigating multiple systems. Need to onboard a new employee? That touches HR, IT, facilities, and security — each with its own portal, its own login, its own interface. The result is confusion, delays, and a flood of support tickets from people who cannot figure out which system to use.
Kinetic's experience layer solves this by presenting a unified interface that sits above all of your connected systems. Users interact with one portal. Behind the scenes, Kinetic routes requests, pulls data, and coordinates fulfillment across whatever systems are involved. The complexity is invisible to the person making the request.
Because the experience layer is decoupled from the workflow and integration layers, you control the user experience independently. Rebrand the portal, reorganize the service catalog, add new request types — all without modifying your backend systems or rewriting integration logic.
Experience layer capabilities
Everything your users need to request services, track progress, and get work done through a single interface.
Branded Self-Service Portals
Deploy portals with your organization's branding, navigation, and terminology. Users see your identity, not a vendor's. Configure multiple portals for different audiences — employees, customers, partners — each with tailored content and permissions.
Service Catalogs
Organize available services into browsable, searchable catalogs. Users find what they need without knowing which backend system handles it. Categories, descriptions, and request forms are all configurable without code changes.
Dynamic Forms
Forms that adapt based on user input and pull live data from connected systems. Fields appear, hide, or pre-fill based on context — reducing errors and eliminating redundant data entry across systems.
Request Tracking & Status
Users track the status of every request from a single dashboard, even when fulfillment spans multiple backend systems. Automated notifications keep requesters informed without manual follow-up from your teams.
How it works
A unified experience without a unified backend
The experience layer connects to the workflow engine and integration framework to deliver a seamless front-end experience across fragmented systems. When a user submits a request, the experience layer hands it to the workflow engine, which coordinates fulfillment across the relevant systems. Status updates flow back to the portal in real time.
This means you can deliver a modern, consumer-grade experience to your users without migrating data, consolidating systems, or over-customizing your systems of record. Your ServiceNow instance, your Workday tenant, your Active Directory — they all keep running as-is. Kinetic handles the experience.
Frequently asked questions
Yes. The experience layer supports full branding control — logos, colors, fonts, layouts, and navigation structure. You can deploy multiple portals with different branding for different audiences, all powered by the same underlying platform.
The experience layer connects to your systems through the integration framework. When a user opens a form or views a dashboard, the portal can pull live data from connected systems — user profiles from Active Directory, asset records from your CMDB, ticket status from ServiceNow — and display it in real time.
No. Kinetic supports single sign-on through SAML, OAuth, Active Directory, and Okta. Users authenticate once with their existing credentials. For government environments, CAC and PIV card authentication are also supported.
Yes. You can deploy separate portals for employees, customers, partners, or any other audience segment. Each portal has its own branding, service catalog, and access controls, while sharing the same workflow engine and integrations underneath.
See the experience layer in action
Get a demo showing how Kinetic delivers a unified portal experience across your existing enterprise systems.