Predicting the Future of ITSM — How Did We Do? Part 5: The Customer
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Kinetic Data Blog
Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Predicting the Future of ITSM — How Did We Do? Part 3: The Role of Support
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Embrace & Extend: Practical Digital Transformation Using Existing Systems
Desmond Tutu once quipped that the "only way to eat an elephant is one bite at a time." The idea...
Predicting the Future of ITSM — How Did We Do? Part 2: The Tech
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Predicting the Future of ITSM -- How Did We Do? Part 1: The Work
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
What's New in the Kinetic Platform V5
Our mission at Kinetic Data has always been to make IT professionals heroes, and our newest...
How IT Pros can be Business Heroes
Though IT groups are sometimes criticized for being disconnected from or out of sync with "the...
Four Ways to Optimize the Service Owner Experience in Your Self-Service Portal
A key measure of service portal excellence is how well it optimizes the end user / employee...
Optimizing the Self-Service Portal Platform Experience for IT Professionals
From an IT perspective, the best tools are those that provide them with powerful new...