Kinetic Data Blog

Predicting the Future of ITSM — How Did We Do? Part 5: The Customer

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...

Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...

Predicting the Future of ITSM — How Did We Do? Part 3: The Role of Support

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...

Embrace & Extend: Practical Digital Transformation Using Existing Systems

Desmond Tutu once quipped that the "only way to eat an elephant is one bite at a time." The idea...

Predicting the Future of ITSM — How Did We Do? Part 2: The Tech

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...

Predicting the Future of ITSM -- How Did We Do? Part 1: The Work

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...

What's New in the Kinetic Platform V5

Our mission at Kinetic Data has always been to make IT professionals heroes, and our newest...

How IT Pros can be Business Heroes

Though IT groups are sometimes criticized for being disconnected from or out of sync with "the...

Four Ways to Optimize the Service Owner Experience in Your Self-Service Portal

A key measure of service portal excellence is how well it optimizes the end user / employee...

Optimizing the Self-Service Portal Platform Experience for IT Professionals

From an IT perspective, the best tools are those that provide them with powerful new...