Predicting the Future of ITSM — How Did We Do? Part 5: The Customer
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Desmond Tutu once quipped that the "only way to eat an elephant is one bite at a time." The idea...
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do?...
Our mission at Kinetic Data has always been to make IT professionals heroes, and our newest...
Though IT groups are sometimes criticized for being disconnected from or out of sync with "the...
A key measure of service portal excellence is how well it optimizes the end user / employee...
From an IT perspective, the best tools are those that provide them with powerful new...