White papers
White papers
Longer reads from our team on building workflow across the systems you already run. The recent papers cover SAP S/4HANA clean core and government service delivery with MuleSoft. Older papers, written for Kinetic Request and Kinetic Task, stay published below, each with a note on what has changed.
Recent papers
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Playbook ·
The employee onboarding playbook: five handoffs to fix before day one
Where onboarding breaks between HR, IT, security, facilities and finance, the eight systems a new hire touches, and a phased plan to run it as one workflow.
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Guide ·
Build vs buy for AI: a guide for executives
Buy the systems of record, the data platform and the AI models. Build the applications that make your organization different: the client portal, the cross-system process, the agent-assisted decision. This guide shows how to sort one from the other, what the framework you build on must do, and how to map your first use case.
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Self-assessment ·
Platform trap self-assessment: are you building on what you bought?
A platform trap is a system you bought to consolidate work that now slows it down, so departments build shadow apps and adopt their own AI tools around it. Score 14 questions from 1 to 5 to see how far it has gone and what to build on top of the platform instead of replacing it.
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White paper ·
MuleSoft and Kinetic for government service delivery
Agencies use MuleSoft for API management and Kinetic for the forms, approvals and workflows that call those APIs, with eight federal, DoD and state examples.
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White paper ·
Keep SAP S/4HANA clean without losing your custom processes
Most S/4HANA migration effort goes into custom ABAP. This paper shows which custom processes to rebuild outside SAP, on Kinetic, so the core stays standard.
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White paper ·
Smart spending for a smarter military
Why the DoD and federal agencies are moving from per-seat software licenses to consumption-based pricing, the thirteen advantages for buyers, and what to ask vendors.
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White paper ·
Strategic resilience in defense incident response
The limits of current incident response systems in military and national security settings, and how agencies can build a better approach. Copies on request.
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E-book ·
The KAMM blueprint for automating request fulfillment
The Kinetic Automation Maturity Model sorts request workflows into six stages, from an email inbox to fully automatic, and shows how to move each process up one stage.
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Guide ·
Your first 90 days as a chief experience officer
A 90-day plan for a new chief experience officer, in four phases: inventory the tools, write the roadmap, run a pilot and measure the results.
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Earlier papers
Papers from 2023 and before. Many describe Kinetic Request, Kinetic Task and other products that are now part of the Kinetic Platform. Those carry a note on what has changed. Most of the practical advice still holds.
- Secure workflow from data to the edge How defense programs use Kinetic to build secure workflows that carry data from sources, through AI and analytics tools, to people acting at the edge.
- Taking the fear out of digital transformation Why large IT projects overrun, and four ways to cut the risk of digital transformation: build on the systems you have, change in small steps, choose tools well, let process owners build.
- Enterprise feedback management with Kinetic Survey and BMC Remedy How Kinetic Survey, built natively on BMC Remedy ARS, tied customer surveys to service desk and other Remedy events for enterprise feedback management.
- How ATS automated new customer onboarding Customer story. ATS built 22 service templates on Kinetic Request and Kinetic Task, automating 80% of customer onboarding and cutting portal setup from days to a few hours.
- From queue-based to schedule-based IT service Why mobile and remote work break the IT service queue, and how scheduled, Genius Bar-style support can work alongside your existing ITSM system.
- Five steps to a better service desk Practical advice for service desk leaders: set expectations from real resolution data, survey users, run short improvement projects and staff for temperament.
- Enterprise approvals across departments How Kinetic Request and Kinetic Task centralized approvals that lived in separate HR, IT and finance systems, with sign-off by email, SMS or portal.
- Safe and sound: request management and access security How a request portal and an automation engine coordinate HR, IT, facilities and security access steps, so contractors get access on time and lose it on time.
- Enterprise request management: how to get started How to start enterprise request management small: pick one painful process, build a small team, and expand from simple requests to cross-department work.
- Seven steps to a better team portal How to build a team portal people use: start with a page and a phone number, then add two-way contact, shared data, mobile access, search and personas.
- Give infrastructure customers a storefront, not just a service catalog For infrastructure service providers: why a single storefront for ordering services beats a service catalog that exposes every vendor and ticketing system.
- Infrastructure automation for service providers How service providers can compete with Amazon and Microsoft by bundling services behind one customer portal and automating fulfillment across their tools.
- Business process automation for the thousands of smaller processes, with Kinetic Task 3.0 Most automation budgets go to a few core processes. This paper explains how Kinetic Task 3.0 made it practical to automate the hundreds of smaller ones.
- Service integration versus data integration, with Kinetic Task Why connecting systems point to point breaks down, and how Kinetic Task served as a central hub for approvals, notifications and cross-system services.
- How Kinetic Data approaches integration How Kinetic Request, Kinetic Task, Bridgehub and Filehub divide the integration work: forms, workflow, live data lookups and file storage.
- Automating IT compliance across the enterprise How one insurer moved 400+ recurring IT compliance tasks off spreadsheets and into automated workflows on the ITSM platform it already ran.
- Using service catalogs to run IT as a business Why IT should start a service catalog with its five most requested services, swap negotiated SLAs for measured service levels, and grow from there.
Talk through a process instead of reading about one
Book a free two-hour working session. We map one of your processes across the systems it touches and send you a written plan for building it on Kinetic.