Solutions
Kinetic solutions are applications that organizations build on top of the ERP, HRIS, ITSM and CRM systems they already run. Client Management covers portals for people outside the organization, Work Management runs requests across departments, and Service Management puts one front door above ServiceNow, BMC and your other service desks.
Missile Defense Agency 9,000+ users on workflows built over existing systems. Approval routing went from five days to two. Read the MDA case study
When a system of record is hard to use, people route around it: a department buys its own portal, a manager keeps the onboarding tracker in Excel, and someone connects an AI assistant to a shared inbox. Nearly all of it falls into three areas.
01 · Where most customers start
Portals for clients, suppliers, members and residents. A request made in the portal updates the CRM, ERP or case record behind it, so staff stop retyping.
02 · Requests that cross departments
A new hire touches Workday, Entra ID, ServiceNow and the badge system before day one. Kinetic runs the approvals and the handoffs between them.
03 · Above the service desk
One place for employees to ask for anything. ServiceNow or BMC keeps the IT ticket; HR and facilities requests go to the systems those teams already use.
The figures are from each customer's published case study.
Client Management
Franchise operations
800+ schools on one platform
Each school used to keep members in its own spreadsheets and apps. Now a member can train at any school, and headquarters sees the whole network.
Read the Gracie Barra case studyWork Management
Defense
Routing cut from 5 days to 2
9,000+ people use workflows built on the agency's existing systems, and processes that used to wait in email for days now finish 50–65% faster.
Read the MDA case studyService Management
K–12 education
Fulfillment time cut in half
About 250,000 IT requests a year from 200+ schools and offices go through one catalog, which the district has since doubled.
Read the FCPS case studyA supplier portal and an internal access request are built from the same layers, which means the approval chain HR set up for new hires last year can sit behind a contractor portal next quarter without anyone rebuilding it. See how the platform is put together.
Native agent work exchange. Agents pick up and hand off work in Kinetic as participants in the process, the same way people do. Agents already start work today through MCP and the REST API.
In developmentThe systems and data you already own · stay in place
For BI and data leaders
Your Snowflake or Databricks models already spot the late supplier. Data to action gives that flag an owner, a decision and an update in the ERP.
How data to action worksEach industry page uses that industry's systems and vocabulary. Government and defense are where Kinetic has the longest record: more than 20 years serving defense and intelligence.
311 and permit requests, routed by address to the owning department.
State and Local Government pageDeployed in DoD IL5 environments and on air-gapped networks, with CAC/PIV sign-in.
Federal and Defense pageReferrals and credentialing around Epic.
Healthcare pageClient onboarding across CRM, KYC and core banking.
Financial Services pageIf you know the process you want to fix, find it in the library; if you are weighing the architecture first, start with the platform.
Answered by Kinetic Data. Last updated .
Client Management covers portals for clients, suppliers and residents. Work Management runs requests that cross departments and systems, and Service Management puts one front door above your service desks. Data to action applies the same platform to signals from your data warehouse.
Most start with Client Management, because a portal for people outside the organization is where a hard-to-use system costs the most goodwill. Pick one process with a named owner and a visible backlog.
No. Kinetic reads from and writes to them through connectors and APIs, and they keep their records. Kinetic adds the portals and the cross-system steps those products were not designed to run.
While you build, an AI assistant creates forms and workflows inside Kinetic through its MCP server. While the application runs, AI is one step, such as classifying a request, and the workflow decides what happens next. You choose the model: Claude, Amazon Bedrock, Azure OpenAI or one you host.
Two hours with our team, at no cost. Bring one process that crosses your systems. We map it with you, show what Kinetic would build, and send you a written plan afterward.