Hospitality
Kinetic lets hotel groups build the workflows that tie front desk and engineering work to vendors and finance, on top of the PMS and procurement systems each property already runs. A guest complaint, a broken boiler or a new contractor moves through one tracked process, and managers see every property in the same view.
Example application HotelGuru, a multi-property operations app built on Kinetic, shown with sample data. Explore HotelGuru
A guest calls down at 11 p.m. about a cold shower. The front desk radios engineering, writes it in the log book and promises a call back. The night engineer can't fix it, so the room stays sold for tomorrow because nobody updated the PMS.
The next morning the chief engineer calls a plumber who isn't in the vendor master, so procurement can't raise a PO. The guest gets a credit at checkout that the front office manager never approved. And the general manager learns it was the third time this month only when the review goes online.
Multiply that by every property in a portfolio, each with its own PMS version and its own spreadsheet.
Flagship use case
One record follows the issue from the front desk to the guest folio. Each system is updated when the work happens, and a manager approves anything that costs money.
The agent picks room 412 and “no hot water.” The guest name, stay dates and loyalty tier come from the PMS, so nothing is typed twice.
AI classifies the issue as plumbing and urgent, and notes that the same room had two hot water calls this month.
AI step
The on-shift engineer sees it on their phone with the history attached. If it isn't fixed within the hour, the duty manager is alerted.
If the room can't be fixed tonight, Kinetic sets it out of order in the PMS so it isn't sold again, and flags the guest for a room move.
A recurring fault needs a plumber. Kinetic checks the vendor's insurance certificate is current and routes the purchase order for approval.
Person approves
The approved PO goes to procurement. The front office manager's approved goodwill credit posts to the guest folio in the PMS.
Repeat issues by room and by property show up on one dashboard, which turns into a capital request instead of another night of complaints.
Work orders from any department, with room and asset history attached and preventive tasks on a schedule.
Insurance certificates and W-9s collected before a contractor sets foot on property, with renewals tracked.
Accounts and training set up from the HR hire record, so a new room attendant is productive on day one.
Complaints and special requests tracked to resolution, with goodwill credits approved inside a set limit.
One catalog for point-of-sale and Wi-Fi requests across every property, routed to the right support team.
Reference architecture
This is a reference design, not a hospitality customer deployment. It runs one shared process across properties while each property keeps its own PMS.
Experience layer
Workflow layer
Integration layer
Related result · Multi-location operator
The martial arts franchise network replaced per-school tools with one Kinetic platform for memberships, payments and class schedules. Schools joined in phases, with no single cutover, and headquarters now sees membership and revenue across every location. Running many sites to one standard is the problem hotel groups have too.
Read the Gracie Barra case studyAfter engineering requests run across a few properties, the PMS connection and the vendor checks already exist. These builds start from there.
When warehouse data shows a property's maintenance spend or guest complaints climbing, open a review for the area director with the figures attached.
Give ownership groups and contractors their own view of the requests and documents that involve them.
HotelGuru, an example application on Kinetic, shows a room board and an operations queue across a portfolio of hotels, with sample data.
Answered by Kinetic Data. Last updated .
Not for the process. Kinetic connects to each system through its API, so one workflow can serve properties on different systems. Any system that publishes an OpenAPI spec can be connected.
No. The PMS stays the system of record for rooms and folios. Kinetic reads room and guest details from it and writes back room status and approved charges.
No. Staff log guest issues today, and Kinetic can also publish web forms guests open from a QR code. Kinetic is headless, so a guest messaging channel or a Teams or Slack app is something you build against the Kinetic API.
We have not published a hospitality case study. This page shows a reference architecture and an example application with sample data. Our closest published result is Gracie Barra, which runs more than 800 franchise locations on one Kinetic platform.
AI classifies issues and spots repeats. Staff approve purchase orders and anything that changes what a guest is charged. You choose the model, such as Claude or Azure OpenAI.
With engineering requests at one or two properties, because the volume is steady and the cost of a missed work order is easy to see. Vendor onboarding and guest recovery reuse the same connections.
In a free two-hour working session we take one process, such as engineering requests or vendor onboarding, map it across your PMS and procurement systems, and give you a written plan for building it on Kinetic.