The problem
Facilities teams manage a wide range of requests — workspace assignments, building maintenance, move/add/change projects, security badge access, event setup, and vendor coordination. Each request type involves different systems: building management platforms, access control systems, IT infrastructure, vendor portals, and often manual spreadsheets and email chains.
The coordination burden falls on facilities staff. They receive requests through inconsistent channels, manually route work to the right teams, track progress in spreadsheets, and chase updates from vendors and internal departments. There is no single view of what is happening, what is overdue, or what resources are committed.
How Kinetic solves it
Kinetic provides a unified service layer for facilities operations. Employees submit requests through a self-service portal, and Kinetic orchestrates the fulfillment workflow across every system and team involved.
How it works
- Self-service intake: Employees submit facilities requests through a single portal with dynamic forms that capture the right information based on request type and location
- Automated routing: Requests are routed to the correct facilities team, vendor, or approval chain based on configurable rules — building, floor, request type, urgency
- Cross-system coordination: A workspace move might require IT to relocate network connections, security to update badge access, and facilities to reconfigure furniture — Kinetic orchestrates all three in parallel
- Vendor integration: Work orders to external vendors are generated and tracked within the same workflow, with status updates flowing back automatically
- Visibility: Facilities managers see real-time dashboards of open requests, in-progress work, and resource allocation across all locations
Common facilities workflows
- Workspace assignment and office moves
- Building maintenance and repair requests
- Security badge and access management
- Event and conference room setup
- Vendor work order management
- New hire workspace provisioning (integrated with onboarding workflows)
Results organizations see
- Single point of intake for all facilities requests
- Automated coordination across facilities, IT, security, and vendors
- Real-time visibility into request status and resource allocation
- Faster resolution of maintenance and service requests
- Complete audit trail for compliance and space management reporting
Why Kinetic vs alternatives
Dedicated facilities management tools operate in isolation from IT and security systems. Kinetic connects facilities operations to the broader enterprise workflow — ensuring that a workspace move also triggers IT provisioning, security updates, and any other cross-department actions required.