Managed Service Providers
Cut ticket volume. Protect margins. Scale without hiring.
Kinetic automates the repetitive service workflows that consume your help desk — onboarding, access requests, provisioning, offboarding — and delivers branded self-service portals to every client. Your existing tools stay. Kinetic orchestrates them.
The problem
Your margins are shrinking while ticket volume keeps growing
Every MSP faces the same math: more clients, more endpoints, more tickets — but the same headcount. The typical response is to hire more technicians or push harder on the team you have. Neither scales.
Tickets that shouldn't be tickets
Password resets, access requests, software installs — 40-60% of help desk volume is work that should be automated.
Every client wants something different
Custom approval chains, specific software stacks, unique onboarding procedures. You can't standardize without losing clients.
Tools don't talk to each other
PSA, RMM, identity, cloud platforms, client-specific systems — work falls through the gaps between them.
Onboarding takes days instead of minutes
New employee setup touches Active Directory, M365, line-of-business apps, hardware provisioning, and more — all manual.
Enterprise clients demand more
Larger clients expect branded portals, compliance reporting, and service catalogs — not just a ticketing email address.
Hiring doesn't solve the problem
Adding technicians is expensive and doesn't improve margins. You need fewer tickets, not more people handling them.
The outcome
Automate service delivery. Protect margins. Win bigger clients.
Kinetic orchestrates the workflows your technicians execute manually today — across every system involved — and delivers the result through branded self-service portals your clients actually use. The outcome is measurable.
Fewer tickets
Self-service automation handles the requests that currently consume your L1 help desk — password resets, access requests, software installs, device setup.
Better margins
Automated workflows cost a fraction of manual fulfillment. Same revenue, lower delivery cost, healthier margins.
Faster onboarding
New employee provisioning across all systems — completed in minutes instead of days, with zero manual handoffs.
Enterprise-ready portals
Branded, client-specific service catalogs that differentiate you from every other MSP sending tickets to a shared inbox.
Scale without headcount
Add clients and endpoints without proportionally adding technicians. Automation absorbs the growth.
Why MSPs choose Kinetic
Built for multi-client operations from day one
Multi-tenant by default
- Separate portals, workflows, and branding per client from a single deployment
- Client-specific approval chains, escalation rules, and SLA policies
- Full data isolation between tenants with shared platform infrastructure
Customize without engineering
- Configuration-driven workflows — no code required to add clients or modify processes
- Clone and adapt workflows per client instead of building from scratch
- Enterprise-grade customization at the speed your business requires
Works with your existing tools
- Connects to ConnectWise, Autotask, Active Directory, M365, and any system with an API
- Orchestrates across your PSA, RMM, identity, and cloud platforms — no rip-and-replace
- Add Kinetic on top of what you already run — not instead of it
Use cases
Automate the workflows that consume your help desk
Employee onboarding
Provision accounts across AD, M365, line-of-business apps, and hardware — triggered by a single request, fulfilled automatically across every system involved.
Access requests
Self-service access requests with role-based approval routing and automatic provisioning in identity systems — no technician touch required.
Software provisioning
Users request software through a portal. Kinetic checks license availability, routes approvals if needed, and deploys via your RMM — automatically.
Employee offboarding
Disable accounts, revoke access, recover devices, and update the PSA — triggered by a single offboarding request, executed across every system simultaneously.
Device requests
Laptop, phone, and peripheral requests with manager approval, asset tracking integration, and automated procurement workflows.
Client-specific service catalogs
Each client gets a branded portal with their specific services, approval chains, and SLAs — managed from your single Kinetic deployment.
How it works
Five steps to automated service delivery
Kinetic sits on top of your existing MSP toolstack and orchestrates the workflows that currently require manual technician effort.
Build workflows
Define how onboarding, access requests, and other services are fulfilled across your tools.
Customize per client
Clone workflows and tailor approval chains, software stacks, and policies for each client.
Deploy portals
Launch branded self-service portals where client employees request services directly.
Integrate systems
Connect to your PSA, RMM, AD, M365, and any other tool via pre-built connectors.
Optimize over time
Track ticket deflection, fulfillment speed, and client satisfaction. Expand automation as you grow.
Proven with MSPs
MSPs already trust Kinetic to scale their operations
Kinetic is deployed by managed service providers including Dataprise and Advanced — organizations that chose Kinetic to automate multi-client service delivery at scale. The same platform that orchestrates workflows for federal defense agencies and Fortune 500 enterprises powers MSP operations across thousands of endpoints.
Multi-tenant
Architecture built for multi-client operations from day one
25+ years
Enterprise workflow orchestration in the most demanding environments
100+
Pre-built connectors for the systems MSPs already use
Frequently asked questions
No. Kinetic sits on top of your PSA and orchestrates workflows across it — along with Active Directory, M365, RMM tools, and any other system involved in service delivery. Your PSA stays as your system of record. Kinetic adds the automation and client-facing experience layer.
Once your base workflows are built, adding a new client is a configuration task — clone existing workflows, customize branding and approval chains, connect their systems. Most MSPs onboard new clients to the platform in days, not weeks.
Yes. Multi-tenancy is built into the platform. Each client gets a separate, branded self-service portal with their own service catalog, approval workflows, and access controls — all managed from your single Kinetic deployment.
ConnectWise, Autotask/Datto, Active Directory, Azure AD, M365, Okta, AWS, Azure, and any system with a REST API. The integration framework includes 100+ pre-built connectors covering PSA, RMM, identity, cloud, and infrastructure platforms.
Self-service portals let end users handle common requests — password resets, access requests, software installs — without opening a ticket. Automated workflows fulfill these requests across connected systems without technician involvement. The result is fewer tickets hitting your help desk.
Kinetic is IL5 certified and deployed in federal defense environments. Full audit trails, role-based access control, CAC authentication, and on-premises deployment options. The security posture that satisfies government compliance requirements will exceed what your enterprise clients need.
See how MSPs reduce ticket volume with Kinetic
Tell us about your client base, your tools, and the workflows consuming your help desk. We'll show you what automation looks like for your operation.