The problem
A department head needs three team members provisioned with a new design tool. They submit a ticket. IT checks whether the organization has available licenses — manually, by logging into the software asset management tool or checking a spreadsheet. They find out procurement needs to purchase additional seats. Procurement creates a PO, which requires manager approval above a dollar threshold. The PO is approved, licenses are purchased, and IT manually installs the software or pushes it through an endpoint management tool. Two weeks later, the employees have what they needed on day one.
This process breaks down at every handoff. License visibility lives in one system, procurement in another, approvals in email, deployment in an endpoint management tool, and the ticket in the ITSM platform. No single system knows the full state of the request. IT becomes the human middleware, manually checking license counts, chasing approvals, coordinating with procurement, and updating tickets after the fact.
The license management problem alone is significant. Organizations routinely overspend on software licenses because they have no real-time visibility into available seats, no automated reclamation of unused licenses, and no way to connect a software request to current inventory before triggering a purchase. At the same time, employees wait days or weeks for software they need, creating shadow IT risk as they find their own workarounds — personal accounts, unauthorized downloads, browser-based alternatives that bypass security controls.
For managed service providers, the problem multiplies across clients. Each client has different software stacks, different approval policies, different license agreements, and different deployment tools. Managing software provisioning manually across dozens of client environments is a staffing problem that does not scale.
How Kinetic solves it
Kinetic connects your software asset management, procurement, approval, and deployment systems into a single automated workflow. Users request software through a self-service catalog. Kinetic checks license availability in real time, routes approvals based on cost and policy, triggers procurement when needed, and pushes deployment through your existing endpoint management tools — SCCM, Intune, or your RMM platform.
The key is that Kinetic does not replace any of these systems. It orchestrates across all of them, handling the cross-system coordination that no single tool was designed to manage. Your ITSM keeps tracking tickets. Your asset management tool keeps managing licenses. Your endpoint management tool keeps deploying software. Kinetic makes them work together without manual intervention.
Workflow walkthrough
- An employee browses the self-service software catalog and selects the application they need, with descriptions, access requirements, and estimated provisioning time displayed.
- Kinetic checks the software asset management system in real time to determine whether a license is available.
- If a license is available, the request routes directly to the appropriate approver — manager, department head, or IT, based on software category and cost.
- If no license is available, Kinetic automatically generates a procurement request with the correct vendor, SKU, quantity, and cost center, and routes it through the procurement approval chain.
- Once approved and licensed, Kinetic triggers deployment through the appropriate endpoint management tool — SCCM for on-premises, Intune for cloud-managed devices, or the RMM platform for MSP-managed endpoints.
- The deployment tool pushes the installation. Kinetic monitors for completion and captures the result.
- The ITSM ticket is updated automatically with every status change — approval decisions, license assignment, deployment initiation, installation confirmation.
- The employee receives notification that the software is installed and ready, along with any required onboarding steps or documentation links.
- License assignment is recorded in the asset management system, keeping inventory current without manual reconciliation.
Key capabilities
- Real-time license checking against your software asset management system before routing approvals or triggering procurement.
- Automated procurement workflows that generate purchase requests, route cost-based approvals, and track fulfillment without manual PO creation.
- Multi-tool deployment orchestration across SCCM, Intune, and RMM platforms — Kinetic triggers the right tool based on device type and management context.
- Cost-based approval routing with configurable thresholds — a free tool might auto-approve, while a $10,000 enterprise license requires VP sign-off.
- Self-service catalog with real-time availability, descriptions, and estimated provisioning time so employees know what to expect.
- License reclamation workflows that identify unused software, notify the assigned user, and recover the license for reallocation if unused.
- Complete audit trail of every software request, approval decision, purchase, deployment action, and license assignment.
Business outcomes
- Software provisioning time reduced from weeks to hours — or minutes for pre-licensed software with auto-approval policies.
- License overspend reduced through real-time inventory visibility and automated reclamation of unused seats.
- Shadow IT risk reduced because employees get approved software fast enough that workarounds become unnecessary.
- IT staff freed from manually checking license counts, creating POs, and coordinating between procurement, asset management, and deployment tools.
- Consistent deployment configurations across all users requesting the same software — no variation from manual installation.
- Full license lifecycle tracking from request through provisioning through reclamation, satisfying audit and cost management requirements.
- For MSPs: a single orchestration layer that manages software provisioning across all client environments through a consistent process.
Who this is for
This is for IT operations leaders, software asset managers, and procurement teams in organizations where software requests involve multiple systems and manual coordination. It is also directly applicable to managed service providers who need to provision software across multiple client environments efficiently. If your software request process involves someone checking a spreadsheet for license counts, this replaces that.