APIs are powerful — but APIs alone don’t serve people
Government agencies are investing heavily in API-first architectures to modernize legacy systems and enable data sharing. MuleSoft Anypoint Platform has become the gold standard for API lifecycle management — designing, securing, governing, and publishing APIs at enterprise scale.
But an API without a front door is just plumbing. Agencies still need a way to invoke those APIs in the context of real work — service requests, approvals, onboarding workflows, compliance processes.
That’s where Kinetic Data comes in: a workflow automation and enterprise service management platform purpose-built for regulated, high-security environments.
$100B+
Fed IT Spend (FY25)
EO 14058
CX Mandate
M-22-09
Zero Trust Directive
25+
HISPs Under CX Orders
EO 14110
AI in Gov Mandate
Together, MuleSoft + Kinetic Data deliver the complete stack. MuleSoft connects and governs the APIs. Kinetic Data builds the human-facing workflows, forms, and self-service portals that consume them. The result is end-to-end digital service delivery — from citizen or employee request to back-end system fulfillment — secured, auditable, and fully automated.
And because both platforms are API-native, they’re inherently AI-ready. Kinetic Data’s platform is already accessible to AI agents that can discover services, open forms, and execute workflows autonomously — turning the same APIs and processes agencies build today into the foundation for tomorrow’s intelligent automation.
What agencies are struggling with
Disconnected Systems, Siloed Data
Legacy systems don’t talk to each other. HR, IT, facilities, finance, and security each have their own tools, data stores, and processes. Every cross-functional request requires manual hand-offs.
APIs Exist, Nobody Can Use Them
Agencies have invested in API strategies, but the APIs sit unused because there’s no user-facing application to invoke them. Technical teams build APIs; mission teams need workflows.
CX/EX Mandates, No Delivery Mechanism
Executive orders demand seamless services for citizens and employees. But agencies lack the self-service platforms and orchestration engines to actually deliver on those mandates.
Zero Trust Needs Process, Not Just Policy
Every access request, onboarding action, and provisioning step needs to be authenticated, authorized, logged, and auditable. Zero trust isn’t just network segmentation.
Procurement Slows Modernization
Even when agencies identify the right tools, procuring and integrating multiple vendors through separate contract vehicles creates months of delay and integration risk.
Shared Services That Don’t Share
Shared service centers need a single front-end for employees across departments, backed by integrations to dozens of fulfillment systems. Most ESM tools can’t bridge both sides.
How the joint solution works
The joint architecture creates a clean separation of concerns: MuleSoft owns the integration and API governance layer, while Kinetic Data owns the workflow orchestration and user experience layer — for both human users and AI agents.
Joint Solution Architecture
Users & AI Agents — Kinetic Data
Self-Service Portal · Dynamic Forms · Service Catalog · AI Agent Interface · 508 Compliant
Workflow Engine — Kinetic Data
Process Orchestration · Approvals · Conditional Logic · SLA Mgmt · Audit Trail
API & Integration — MuleSoft
Anypoint API Manager · API Gateway · Exchange · DataWeave · Event-Driven
Systems of Record
Active Directory · ServiceNow · SAP · Salesforce · HRIS · Legacy Mainframes · Cloud Services
How the platforms connect
Form-driven API consumption. Kinetic forms call MuleSoft APIs in real time. When a user selects a department, a MuleSoft API populates the available assets, personnel, or locations — all governed, cached, and secured by Anypoint.
Workflow-triggered integrations. When a workflow step completes (e.g., manager approves a request), Kinetic Data calls a MuleSoft process API to provision the account, create the ticket, or update the ERP — no custom code required.
API catalog as service catalog. APIs published to Anypoint Exchange become available as services in Kinetic Data’s catalog. Business teams can build new service offerings by simply wiring existing MuleSoft APIs into Kinetic workflows.
Unified security and governance. MuleSoft enforces API-level security policies (OAuth, mTLS, rate limiting). Kinetic Data enforces process-level security (role-based access, approvals, separation of duties). Together: defense in depth.
Bidirectional data flow. MuleSoft APIs push status updates back into Kinetic Data workflows. When an external system fulfills a request, the workflow advances automatically — closing the loop without human intervention.
AI agents as first-class consumers. Kinetic Data exposes its entire platform — service discovery, form rendering, process execution — through an AI-native interface. AI agents can search for services, open forms, populate fields, and submit requests autonomously, all flowing through the same MuleSoft-governed APIs.
Proven use cases across Federal, DoD, and SLED
Employee Onboarding & Day-One Readiness
New employee submits onboarding through Kinetic Data. Workflow orchestrates approvals, then calls MuleSoft APIs to provision AD accounts, assign equipment, create badges, and enroll in training — all before day one.
Cross-Domain Access Request Management
Service member requests classified system access. Kinetic routes through multi-level security approvals (supervisor, ISSM, DAO). MuleSoft APIs execute provisioning across identity stores, PKI systems, and ACLs — full FISMA/RMF audit trail.
Citizen Service Request Portal (CX Mandate)
Citizens submit requests through 508-compliant Kinetic forms to meet EO 14058 CX requirements. MuleSoft orchestrates the back-end — pulling case data from Salesforce, checking eligibility via legacy mainframe APIs, and posting updates.
Multi-Agency Shared Services Hub
State government consolidates IT, HR, and facilities across 30+ agencies into a single Kinetic portal. Each agency’s back-end stays independent but is exposed as standardized MuleSoft APIs. Unified experience with per-agency routing.
AI-Assisted IT Service Management
Routine requests handled by AI agents that discover the right Kinetic process, fill out the form, and submit — no human touch. MuleSoft APIs connect to CMDB, monitoring tools, and cloud platforms. Complex requests escalate to humans through the same workflows.
Zero Trust Workflow Automation
Per M-22-09, Kinetic manages access reviews, exception requests, and device compliance attestation. MuleSoft connects to the identity provider, EDR tools, and SIEM to pull real-time risk signals into decision workflows.
Permitting & Licensing Automation
Citizens apply through Kinetic forms. MuleSoft APIs validate applicant data against state databases, check zoning via GIS services, and process payments. Inspectors get mobile-friendly task assignments through Kinetic’s workflow engine.
Contractor & Vendor Lifecycle Management
Onboarding to offboarding across multiple systems. Kinetic handles request, approval, and lifecycle workflows. MuleSoft APIs manage background checks, VMS, facility access, network provisioning, and timecards — clean deprovisioning at contract end.
Why agencies choose the joint solution
Build with AI, Run Affordably
AI agents accelerate workflow design. Once built, processes run on lightweight engines — no per-transaction AI costs. MuleSoft APIs wire in without custom code.
API Reuse at Scale
Every MuleSoft API becomes a reusable service that multiple Kinetic workflows can consume. Build once, serve many — maximizing API investment ROI.
Defense in Depth
API-layer security (MuleSoft) plus process-layer security (Kinetic Data). Authentication, authorization, audit logging, and separation of duties at every tier.
End-to-End Visibility
Track a request from citizen submission through workflow processing to API execution and system fulfillment. One audit trail from click to completion.
AI-Ready from Day One
Every workflow and API built today is automatically accessible to AI agents tomorrow. No separate AI integration project required.
Compliant & Deploy-Anywhere
FedRAMP, FISMA, 508, IL4/IL5. No vendor lock-in — deploy on-prem, cloud, hybrid, or air-gapped.
Compliance and security posture
Available on existing contract vehicles
Agencies can procure the joint solution today through vehicles they already use — no new procurement actions required:
- GSA MAS — Government-wide
- NASA SEWP V/VI — Government-wide
- ITES-SW2 — DoD / Army
- CIO-SP3 / SP4 — NITAAC / NIH
- NASPO ValuePoint — State and local
- E&I / OMNIA — Education / SLED
Why now
CX Deadlines Are Here
HISPs must demonstrate measurable CX improvements under EO 14058 and OMB A-11 Section 280. This is budget that’s already allocated.
Zero Trust Milestones in FY26
M-22-09 milestone dates are driving urgent procurement of identity, access management, and workflow automation tools.
Shared Services Are Scaling
QSMOs are driving standardization across HR, finance, and IT. Agencies need both the integration backbone and the service delivery layer.
AI Budgets Need Infrastructure
Agencies are allocating AI budgets per EO 14110, but most AI investments fail without structured data and governed APIs to act on.
No Competitor Tells This Story
ServiceNow bundles everything into a closed stack. MuleSoft alone is infrastructure without a front end. Only Kinetic Data + MuleSoft delivers governed APIs paired with government workflow automation that’s accessible to both humans and AI agents — without vendor lock-in.
The bottom line
APIs Meet Action
APIs are the foundation of government modernization. But foundations don’t serve people — applications do.
Kinetic Data + MuleSoft gives agencies a platform that serves humans today and AI agents tomorrow — built once, used everywhere.