Resources
service-delivery
Blog posts tagged with "service-delivery".
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.
The Enterprise Service Catalog: Building a Self-Service Portal Users Trust
A service catalog is business software, not just IT software. Learn how to build a self-service portal that serves end users and service owners—and proves its ROI.
Comprehensive Guide to Enterprise IT Service Automation
Streamline IT service management with automation. Learn how to improve efficiency, reduce costs, and enhance user experience through workflow orchestration and AI integration. Main Point Summary: The blog discusses how IT support automation improves enterprise efficiency, reduces costs, and enforces governance by automating repetitive tasks, integrating systems, and using AI for intelligent ticket routing and resolution. It highlights the benefits of a composable orchestration platform, API-first integration, and the role of AI in enhancing incident management and workflow orchestration.
Why Self-Service Portals Are the Future of Enterprise Support
Discover why self-service portals are transforming enterprise support by providing 24/7 access, automating workflows, and enhancing employee satisfaction.
Customer Story: Healthcare Organization Tackles Their IT Challenges
One of the largest healthcare organizations in the Southeast US has been adapting and finding new ways to provide technical relief to their staff.
How to Optimize New Employee Provisioning for IT Leaders
IT provisioning and its success lies in the hands of professionals who see the value in delivering best-in-class employee onboarding. Get details:
10 Business Service Catalog Benefits, Part 2
A service catalog is only as good as the work behind it. Here are ten benefits of an enterprise service catalog, and why orchestration across your existing systems is what makes them real.
How to Defeat the Unstructured Data Villain
Most enterprise requests start as email, chat, and phone calls — and disappear into the gaps between systems. Here's how to turn that chaos into orchestrated, auditable work.
Predicting the Future of ITSM Part 5: The Customer | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the last of those predictions, and our take on where we are today.
Predicting the Future of ITSM Part 3: The Role of Support | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
Service Desk Improvement: 5 Key Steps
Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:
3 Hidden Gems of Walk-Up Tech Bar Service
Tech bar service makes it easy, assessible and convenient for employees to schedule fixes for common IT problems and improve life for their IT professionals.