Resources
service-delivery
Blog posts tagged with "service-delivery".
Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Data Blog
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.
Fairfax County Public Schools Make the Grade with Improved Service Delivery | Kinetic Data Blog
Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with Kinetic Data.
Webcast: The New Rules of IT Support and Service Management | Kinetic Data Blog
What are the new "rules" in IT support and service management? Forrester's Eveline Oehrlich discusses her organization's findings and predictions.
The Enterprise Service Catalog: Expanding Beyond IT's Origins
Service catalogs started in IT, but the real value comes from extending them across HR, facilities, and every shared-services function. Here is how to build a unified request experience.
Six Questions When Choosing an IT Vendor - from CIO Magazine | Kinetic Data Blog
When you're relying on software to fundamentally improve operations, you need to get to know the vendor behind the product. Here are six key questions to ask.
The 10 Most Popular Posts on Kinetic Vision in 2014 | Kinetic Data Blog
Here's a look at the ten most-read posts on the blog this past year. While these posts cover a range of topics and dates, most address one common theme.
What's Under the Tree This Year for CIOs?
Most CIO wish lists come down to one thing: deliver faster without ripping out the systems you already run. Here's how a workflow orchestration layer makes that possible.
Customer Satisfaction Soars at ATS with Enterprise Request Management | Kinetic Data Blog
How Advanced Technology Services (ATS), a global services provider for manufacturers, increased customer satisfaction while reducing costs and manual efforts.
Five More Key Takeaways from the HDI - itSMF USA Service Management Report | Kinetic Data Blog
A new report from HDI and itSMF USA is a must-read for organizations applying ITSM principles and technologies beyond IT. Here are five more key takeaways.
Enterprise Service Integration: It's Not Just About Data
Syncing records between systems isn't service delivery. Here's why cross-system workflow orchestration—not more integrations—is what actually gets enterprise work done.
The Best Service Catalog Tools, Featuring Gartner Insight
Selecting service catalog tools or software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
Don't Miss the Higher Education ERM Webinar this Wednesday! | Kinetic Data Blog
Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We'd love to have you all join us!