Resources
service-delivery
Blog posts tagged with "service-delivery".
Eight Top CIO Concerns for 2016: Research and Resources | Kinetic Data Blog
Here are eight top IT management concerns for 2016 per the SIM IT Trends Study, along with links to top posts and helpful resources about those subjects.
Three Key Takeaways from the 2016 State of IT Report | Kinetic Data Blog
As 2015 winds down, IT leaders are formulating plans and setting budget priorities for the next year. Here are three key findings from recent research to help.
Higher Ed Service Catalogs: Six Top Questions Answered | Kinetic Data Blog
CIOs who work in college and university settings face unique challenges. Here are answers to six questions higher ed CIOs often have about service catalogs.
Three More Key Findings About the Future of IT Service Management from EMA Research | Kinetic Data Blog
EMA's Dennis Drogseth details several conclusions from the organization's research. Here are three observations that stand out, with additional commentary.
Looking Back at 200: Top 20 Request Management Posts | Kinetic Data Blog
As the Kinetic Vision blog approaches its 200th post, here's a look back at the top 20 most-read posts since the blog's launch.
New Definitions Added to the Ultimate ITSM Glossary | Kinetic Data Blog
The IT discipline is constantly evolving, with new practices, technology, concepts, models and ideas being introduced. These four new definitions reflect that.
Schneider Electric Energizes Employee Services with Smarter Request Management | Kinetic Data Blog
When Schneider Electric upgraded its employee services request portal, it put its request management software to the test. Here's the company's story.
8 Things We DON’T Hate About IT | Kinetic Data Blog
Inside many enterprises, IT is viewed as an impediment rather than an enabler in embracing digital change. We want to make IT people heroes. Here's how.
Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Data Blog
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.
Fairfax County Public Schools Make the Grade with Improved Service Delivery | Kinetic Data Blog
Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with Kinetic Data.
Webcast: The New Rules of IT Support and Service Management | Kinetic Data Blog
What are the new "rules" in IT support and service management? Forrester's Eveline Oehrlich discusses her organization's findings and predictions.
Six Questions When Choosing an IT Vendor - from CIO Magazine | Kinetic Data Blog
When you're relying on software to fundamentally improve operations, you need to get to know the vendor behind the product. Here are six key questions to ask.