Resources
service-delivery
Blog posts tagged with "service-delivery".
5 Ways to Use Tech Bar Software to Manage a Campus Tech Bar
With tech bar software like the Kinetic Platform, more colleges and universities are walk-in or remote tech bars for their students, staff and faculty.
Walk Right In, Sit Right Down: Why Your Campus Needs a Tech Bar | Kinetic Data Blog
If your school isn't already offering in-person assistance to support the full range of student technology use, here are six reasons to open a campus tech bar.
Four Key Considerations to Meet the Needs of Students, Faculty, and Staff at Your Campus Tech Bar | Kinetic Data Blog
Here are four key questions to ask about your campus tech bar services, what some colleges and universities are doing, and the best way to answer them.
What’s So Great About Kinetic Tech Bar? These Seven Things. | Kinetic Data Blog
Here are seven capabilities that set Kinetic Tech Bar apart from other systems for optimizing tech bar operations.
5 Steps to a Great Tech Bar
Implementing a tech bar provides a number of benefits to any organization. The Kinetic Data experts cover the 5 steps to creating a great tech bar.
Customer Service Week | Kinetic Data Blog
Don’t miss out on this year’s customer service week. If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to sa
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis
Better Visibility = Better Delivery | Kinetic Data Blog
Stop making decisions based on incomplete information. Get all your scheduled and unscheduled events on one calendar view.
The 3 Best Focal Points of Request Management | Kinetic Data Blog
Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although results will vary, here is some generic advice. The goal of
You Released a Catalog; Now What? | Kinetic Data Blog
Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important beca
Be a Provider… NOT a Broker! | Kinetic Data Blog
At Kinetic Data we’ve been talking for years about Service Integration and Automation (SIAM) and building software products to enable Service Providers to
The Curb Appeal of your Catalog | Kinetic Data Blog
Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. Althou