Resources
service-delivery
Blog posts tagged with "service-delivery".
Better Visibility = Better Delivery | Kinetic Data Blog
Stop making decisions based on incomplete information. Get all your scheduled and unscheduled events on one calendar view.
The 3 Best Focal Points of Request Management | Kinetic Data Blog
Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although results will vary, here is some generic advice. The goal of
You Released a Catalog; Now What? | Kinetic Data Blog
Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important beca
Be a Provider… NOT a Broker!
Customers don't want to coordinate your vendors. They want one experience, end to end. Here's why service brokering fails and how to deliver as a true provider.
The Curb Appeal of your Catalog | Kinetic Data Blog
Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. Althou
Eight Top CIO Concerns: What's Changed, and What Hasn't
The CIO priorities behind the SIM IT Trends Study haven't gone away. Here's how each one looks today, and why orchestration on top of existing systems is the practical answer.
Three Key Takeaways from the 2016 State of IT Report | Kinetic Data Blog
As 2015 winds down, IT leaders are formulating plans and setting budget priorities for the next year. Here are three key findings from recent research to help.
Higher Ed Service Catalogs: Six Top Questions Answered | Kinetic Data Blog
CIOs who work in college and university settings face unique challenges. Here are answers to six questions higher ed CIOs often have about service catalogs.
Three More Key Findings About the Future of IT Service Management from EMA Research | Kinetic Data Blog
EMA's Dennis Drogseth details several conclusions from the organization's research. Here are three observations that stand out, with additional commentary.
Looking Back at 200: Top 20 Request Management Posts | Kinetic Data Blog
As the Kinetic Vision blog approaches its 200th post, here's a look back at the top 20 most-read posts since the blog's launch.
New Definitions Added to the Ultimate ITSM Glossary | Kinetic Data Blog
The IT discipline is constantly evolving, with new practices, technology, concepts, models and ideas being introduced. These four new definitions reflect that.
8 Things We DON’T Hate About IT
IT gets blamed for being slow, expensive, and rigid. Most of those complaints are really complaints about fragmented systems. Here's the case for IT — and the fix.