Resources
service-delivery
Blog posts tagged with "service-delivery".
Predicting the Future of ITSM Part 3: The Role of Support | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
The Future of ITSM Part 2: The Tech | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the second of those predictions, and our take on where we are today.
Predicting the Future of ITSM -- How Did We Do? Part 1: The Work | Kinetic Data Blog
Here’s a look back at the first prediction made in our post five years ago about where IT would be in 2020, and our take on where we are actually at today.
3 Hidden Gems of Walk-Up Tech Bar Service
Corporate tech bars make it easy, assessible and convenient for employees to schedule fixes for common IT problems and improve life for their IT professionals.
Service Desk Improvement: 5 Key Steps
Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:
3 Hidden Gems of Walk-Up Tech Bar Service
Tech bar service makes it easy, assessible and convenient for employees to schedule fixes for common IT problems and improve life for their IT professionals.
How to Implement a Great Tech Bar
Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Support Remote Workers with a Virtual Tech Bar
A virtual tech bar offers the same principles and technology as an in-person tech bar and can offer your remote workforce a similar experience.
12 Key Fulfillment Process Changes You’ll Need to Support WFH Staff | Kinetic Data Blog
Most of your people are probably now working remotely due to the COVID-19 pandemic. Here are 12 support processes that need to change for work-from-home (WFH).
Automate Employee Onboarding & Provisioning Processes
How are employee provisioning activities that are coordinated and orchestrated with a Request Management application improved? Our experts share how it's done.
Five Reasons to Use Actual Tech Bar Software to Manage Your Campus Tech Bar | Kinetic Data Blog
Technology that's actually designed for managing tech bars provides these five key advantages over the typical hodgepodge of apps used.