Resources
service-delivery
Blog posts tagged with "service-delivery".
How to Implement a Great Tech Bar
Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Support Remote Workers with a Virtual Tech Bar
A virtual tech bar offers the same principles and technology as an in-person tech bar and can offer your remote workforce a similar experience.
Supporting a Distributed Workforce: 12 Fulfillment Process Changes That Still Matter
Remote and hybrid work exposed how brittle most service-fulfillment processes are. Here are 12 changes that hold up, and the layer that makes them stick across your systems.
Automate Employee Onboarding & Provisioning Processes
New-hire onboarding fails when HR, IT, facilities, and security work from disconnected systems. Here's how to orchestrate provisioning across all of them without ripping any of them out.
5 Ways to Use Tech Bar Software to Manage a Campus Tech Bar
With tech bar software like the Kinetic Platform, more colleges and universities are walk-in or remote tech bars for their students, staff and faculty.
Walk Right In, Sit Right Down: Why Your Campus Needs a Tech Bar | Kinetic Data Blog
If your school isn't already offering in-person assistance to support the full range of student technology use, here are six reasons to open a campus tech bar.
Four Key Considerations to Meet the Needs of Students, Faculty, and Staff at Your Campus Tech Bar | Kinetic Data Blog
Here are four key questions to ask about your campus tech bar services, what some colleges and universities are doing, and the best way to answer them.
What’s So Great About Kinetic Tech Bar? These Seven Things. | Kinetic Data Blog
Here are seven capabilities that set Kinetic Tech Bar apart from other systems for optimizing tech bar operations.
5 Steps to a Great Tech Bar
Implementing a tech bar provides a number of benefits to any organization. The Kinetic Data experts cover the 5 steps to creating a great tech bar.
Customer Service Week | Kinetic Data Blog
Don’t miss out on this year’s customer service week. If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to sa
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis