Resources
service-delivery
Blog posts tagged with "service-delivery".
How to Improve IT Service Delivery with Enterprise Calendaring Visibility (Video) | Kinetic Data Blog
Visibility builds confidence between service providers and customers. This video shows how enterprise calendar visibility supports ongoing service improvement.
Proactive Change Management with Actionable Online Calendars (Video) | Kinetic Data Blog
See how actionable online calendars are valuable for managing changes and other tasks while avoiding scheduling conflicts and collisions with other events.
Request Management Potential is Still Unrealized | Kinetic Data Blog
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
What is this "Level 0" thing? (Part 2): Knowledge, Self-Analysis and Feedback | Kinetic Data Blog
There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.
The Fundamentals of Service Delivery | Kinetic Data Blog
Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.
Why Self-Service Matters in Service Request Management | Kinetic Data Blog
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.
Service Providers Innovate in the New World of Multi-tenancy 2.0
Multi-tenant ITSM platforms made service providers efficient but identical. The way to differentiate is a modernization layer that orchestrates work across the systems you already run.
Better Visibility into Change Management
With a change management calendar, users in different groups may need different levels of notification on scheduled change events. Learn more.
Transform Actionable Online Calendars into Meaningful Information | Kinetic Data Blog
An online actionable calendar has the greatest chance of success when a calendar-publishing tool can be configured to create any type of customized calendar.
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Balance Factory IT by Enabling IT for Service Catalog Success | Kinetic Data Blog
Service Providers can leverage the article, “Reshaping IT Management for Turbulent Times” as you build your case for a configurable, streamlined, re-usable, secure service catalog offering for specific market segments.
Self-Fulfillment—Not a SHAM | Kinetic Data Blog
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.