Resources
service-delivery
Blog posts tagged with "service-delivery".
Proactive Change Management with Actionable Online Calendars (Video) | Kinetic Data Blog
See how actionable online calendars are valuable for managing changes and other tasks while avoiding scheduling conflicts and collisions with other events.
The Benefits of Bundled Service Items
Bundled service items link, embed, or group related requests into coordinated workflows. Here is how bundling reduces time, improves consistency, and simplifies complex processes.
Request Management Potential is Still Unrealized | Kinetic Data Blog
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
What is this "Level 0" thing? (Part 2): Knowledge, Self-Analysis and Feedback | Kinetic Data Blog
There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.
What is this 'Level 0' thing? | Kinetic Data Blog
What exactly is "Shift to the Left" or "Level 0," and is it the future of IT Help Desk Support and Service Delivery?
The Fundamentals of Service Delivery | Kinetic Data Blog
Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.
Why Self-Service Matters in Service Request Management | Kinetic Data Blog
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.
The ABCs of Service Request Automation
Service request automation standardizes how requests are submitted, routed, approved, and fulfilled across the enterprise. Here is what matters when selecting a platform.
Service Providers—Configure Your Service Processes for Superior Business Value | Kinetic Data Blog
Configure Your Service Processes for Superior Business Value
Service Providers—Do the Math on Visible and Hidden Benefits | Kinetic Data Blog
After a demo of Kinetic Data's configuration driven technology, a large service provider said, "This will save us two to three years of development time and will put us that much ahead of schedule."
Service Providers Innovate in the New World of Multi-tenancy 2.0 | Kinetic Data Blog
Evolving client expectations for uniquely tailored services and service innovation, are requiring service providers to take a second look at their business models
Better Visibility into Change Management
With a change management calendar, users in different groups may need different levels of notification on scheduled change events. Learn more.