Resources
service-delivery
Blog posts tagged with "service-delivery".
The Myth of the IT Service Management Upgrade | Kinetic Data Blog
An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”
Business Service Management—Your Business Your Way
Most service portals force your business to work the vendor's way. Kinetic orchestrates service delivery on top of the systems you already own — no rip-and-replace.
For Outsourcers, Service Item Portability is a Must Have | Kinetic Data Blog
Several service providers reported issues with the reality of moving service items between different instances of the same version of their service platform.
How Request Management Could Improve the Homeowners Insurance Claim Process
Property claims still run on manual forms, email approvals, and re-keyed data. See how workflow orchestration can modernize the homeowners claim process.
Compliance Management with Batch Service Requests | Kinetic Data Blog
Using a tool like Kinetic Request, you can author service requests specifically to track each task in IT governance.
Managing Services: Within IT and Beyond | Kinetic Data Blog
More than five years ago organizations began to recognize the value of exposing service offerings in a user-friendly way and automating service requests.
Support Vision | Kinetic Data Blog
When you call support, we ask a lot of questions. Next time you have to call support—ask us questions about our products.
Changing the Way We View Service Request Management | Kinetic Data Blog
There are a number of things that can be done to improve client satisfaction even in our unpredictable world of IT services