Resources
service-delivery
Blog posts tagged with "service-delivery".
Enterprise Request Management: The Movie | Kinetic Data Blog
Wally shares his frustration with the tortuous process required to obtain a tablet. But then a new member of the group suggests the answer may be ERM.
Kinetic Process Options: Creating Work Orders with Kinetic Fulfillment
How structured work orders replace generic notes fields, capture clean data, and let teams reuse workflow logic across cross-system service requests.
Expanding Beyond IT: Strategies for Extending Service Request Automation Across the Enterprise
IT service catalogs are just the starting point. Learn six strategies for extending workflow orchestration to HR, facilities, finance, and other shared services.
How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog
Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.
John Sundberg to Present ERM Concept at Gartner Symposium/ITxpo | Kinetic Data Blog
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.
Enterprise IT Service Catalogs: Forrester Research, Part 3
The service catalog only works if the systems behind it do. Here is what the architecture actually requires, and where workflow orchestration fits across IT, HR, and finance.
The Evolution of the Service Catalog: What Comes Next
Service catalogs are evolving from IT-only tools into enterprise-wide business service catalogs. Here is what that shift means for organizations managing complex, cross-departmental workflows.
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
Flexibility vs Simplicity in Request Management | Kinetic Data Blog
Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.
Webinar: Reducing the Cost of Service Delivery | Kinetic Data Blog
Learn how to make business processes more efficient while improving the customer experience in this webinar on May 22.
Building a Better IT Service Desk, Revisited | Kinetic Data Blog
While there's no question specific help desk practices have changed significantly over the years, the core principles of improvement remain as relevant as ever.
Going Beyond the IT Service Catalog
IT service catalogs are just the beginning. Learn how workflow orchestration extends service delivery across HR, facilities, finance, and every department -- without replacing existing systems.