Why Self-Service Matters in Service Request Management
By Nancy Nafziger
In today’s competitive market, organizations are under pressure to provide visibility to the costs and benefits of existing and planned technology expenditures.
When considering technology, it is imperative for organizations to migrate to solutions that reduce the overall Total Cost of Ownership, (TCO). So what is essential for reducing TCO? Technologies that save time, reduce costs, reduce errors, and improve user satisfaction.
With that said, it is advantageous to consider technologies with self-provisioning features. Self-provisioning features have the power to reduce TCO. Let's take a look at one technology that has made significant advances in self-provisioning—Service Request Management.
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests. So how does this provide value? Self-provisioned Requests trigger a variety of automated processes that reduces time and eliminates errors. The lack of automation loads organizations with increased costs, security issues, and provisioning errors. Automating request fulfillment eliminates hours of staff time that was previously spent manually responding to requests.
In addition to reducing TCO, other self-provisioning benefits in Request Management include:
Enables process owners to have full control of managing their processes
Reduces support costs
Enables compliance with governance audit and reporting requirements
Empowers users with fast-response access to critical business services
Improves user satisfaction through greater transparency and better management
In summary, self-provisioning features in Service Request Management Solutions requests enable requests to be fulfilled more efficiently, faster, and at a lower cost.