Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
7 Key Factors to Consider When Selecting New Enterprise IT
Buying new enterprise technology is a crucial decision, as good choices often stay in place for a long time. And bad choices can be extremely costly.
8 Things We DON’T Hate About IT | Kinetic Data Blog
Inside many enterprises, IT is viewed as an impediment rather than an enabler in embracing digital change. We want to make IT people heroes. Here's how.
Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Data Blog
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.
Fairfax County Public Schools Make the Grade with Improved Service Delivery | Kinetic Data Blog
Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with Kinetic Data.
5 Ways to Use Workflow Automation to Prevent Corporate Data Breaches
Learn how workflow automation strengthens your security posture by automating provisioning, offboarding, device management, and compliance training across enterprise systems.
Webcast: The New Rules of IT Support and Service Management | Kinetic Data Blog
What are the new "rules" in IT support and service management? Forrester's Eveline Oehrlich discusses her organization's findings and predictions.
What’s New on Kinetic Community – May 2015 | Kinetic Data Blog
New on Kinetic Community: Kinetic Request 5.2.2, how to format long answer sets without vertical columns, presentations from KEG 2015, and more.
KEG 2015 - Event Wrap-Up, Resources, and the Wally Awards | Kinetic Data Blog
At this year's KEG event, IT professionals from a range of organizations gathered for presentations, customer stories, networking, training - and the Wallys.
Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution | Kinetic Data Blog
BYOD and workforce mobility are keeping life interesting for CIOs and IT teams, who are challenged to make wise choices in a rapidly evolving tools environment.
Queens Library Turns the Page with Improved Service Management
Queens Library cut request submission time from one day to one minute and saved $240,000 by replacing email-driven IT processes with workflow orchestration on the Kinetic Platform.
Platform for the Future: Community-Based Tech Groups to Highlight KEG Event | Kinetic Data Blog
In place of a traditional keynote, this year's customer conference will feature a panel of ambassadors from several tech-focused community groups.
The Enterprise Service Catalog: Expanding Beyond IT's Origins
Service catalogs started in IT, but the real value comes from extending them across HR, facilities, and every shared-services function. Here is how to build a unified request experience.
BPM Was Never Designed Around the Person Doing the Work. That's the Whole Problem.
Why BPM initiatives often fail and how to fix it: design from the employee inward for true digital transformation success.
Composable AI Architecture: How to Build Modular AI Systems That You Actually Control
AI models change every few months. Your enterprise workflows shouldn't have to change with them. Composable AI architecture decouples intelligence from infrastructure — so you can evolve your AI strategy without re-engineering the systems that run your business.
Enterprise Workflow Automation: The Complete Guide to Orchestrating Business Processes
The BPM market is projected to reach $65–70 billion by 2032. Yet roughly 70% of BPM programs never deliver the value promised. Here's how modern orchestration platforms are changing the math.
Unlocking Intelligent Automation Benefits
Explore how intelligent automation solutions can enhance efficiency, reduce costs, and improve productivity across industries. Discover emerging trends and best practices for successful implementation.
How to Choose the Right Software to Manage Business Operations (Without Adding to the Chaos)
Learn how to choose the right business operations software by focusing on integration, usability, and real-world needs, avoiding costly mistakes and inefficiencies.
Comprehensive Guide to Automation Integration: Benefits, Platforms, and Future Trends
Unlock the potential of seamless automation integration to transform your business operations. Streamline processes, boost efficiency, and achieve more today!
What’s New at Kinetic: Building Smart in 2026
Discover how Kinetic is transforming BPM with smarter, adaptable solutions for 2026, focusing on low-code workflows and a unified builder experience.
Comprehensive Guide to Enterprise IT Service Automation
Streamline IT service management with automation. Learn how to improve efficiency, reduce costs, and enhance user experience through workflow orchestration and AI integration. Main Point Summary: The blog discusses how IT support automation improves enterprise efficiency, reduces costs, and enforces governance by automating repetitive tasks, integrating systems, and using AI for intelligent ticket routing and resolution. It highlights the benefits of a composable orchestration platform, API-first integration, and the role of AI in enhancing incident management and workflow orchestration.
What Is Workflow Orchestration? Understanding Modern Enterprise Automation
Discover how workflow orchestration modernizes enterprise operations by coordinating work across existing systems, reducing costs, improving user experience, and enabling incremental transformation without rip-and-replace.
AI as a Layer: The Four-Layer Pattern That Finally Makes AI Useful
People don’t want more bots. They want work to move. Treating AI as a layer (not a bolt-on inside one platform) is how you deliver real outcomes without locking your future to a vendor roadmap.
The Real Reason Automation Projects Stall
Why automation projects stall: it's not the tech but human misalignment and lack of clarity. Learn how to align teams for success.
Why Shadow IT Happens (and Why It’s Not Always Bad)
Shadow IT isn’t just a risk — it’s a signal. Learn why it happens, how it reveals unmet needs, and how smart IT teams are using it to improve workflows and drive innovation.