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Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
Plan Now for an Extreme-ly Valuable Event: KEG14 | Kinetic Data Blog
Register before November 30 to get special two-for-one pricing for the 2014 Kinetic Enthusiasts Group (KEG) conference in Denver, February 24-25, 2014.
Enterprise IT Service Catalogs: Forrester Research, Part 3
The service catalog only works if the systems behind it do. Here is what the architecture actually requires, and where workflow orchestration fits across IT, HR, and finance.
What's New on Kinetic Community - August 2013 | Kinetic Data Blog
Kinetic Community is the information and interaction hub for users of Kinetic Data software. Here is what's new on the site over the past 30 days.
The Evolution of the Service Catalog: What Comes Next
Service catalogs are evolving from IT-only tools into enterprise-wide business service catalogs. Here is what that shift means for organizations managing complex, cross-departmental workflows.
Six Steps for Choosing the Right Business Process Software Tools
A broken process doesn't always need new software. Use these six steps to decide what to fix, what to keep, and how to modernize without ripping out your systems of record.
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
Flexibility vs Simplicity in Request Management | Kinetic Data Blog
Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.
4 Ways to Make Business Processes Better, Cheaper & Faster
Better, faster, cheaper used to be a pick-two tradeoff. Four practical ways to make business processes more efficient by orchestrating work across the systems you already run.
Webinar: Reducing the Cost of Service Delivery | Kinetic Data Blog
Learn how to make business processes more efficient while improving the customer experience in this webinar on May 22.
Building a Better IT Service Desk, Revisited | Kinetic Data Blog
While there's no question specific help desk practices have changed significantly over the years, the core principles of improvement remain as relevant as ever.
Going Beyond the IT Service Catalog
IT service catalogs are just the beginning. Learn how workflow orchestration extends service delivery across HR, facilities, finance, and every department -- without replacing existing systems.
Migrating from Lotus | How to Drop Notes without Missing a Beat | Kinetic Data Blog
Many organizations are fine with Notes. But for those committed to making a move, here's a rapid, cost-effective method for rebuilding key business applications.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.