Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
The Best Service Catalog Tools, Featuring Gartner Insight
Selecting service catalog tools or software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
Mobile, Social, and Cloud Computing | The Changing Role of the CIO
The CIO's job shifted from running systems to orchestrating work across them. Here's how to modernize legacy systems of record without ripping them out.
Don't Miss the Higher Education ERM Webinar this Wednesday! | Kinetic Data Blog
Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We'd love to have you all join us!
Moving and Shaking with Kelly Heikkila | Kinetic Data Blog
Kelly Heikkila, vice president of products at Kinetic Data, gets showcased as a "mover & shaker" in the Star Tribune.
Enterprise Request Management: The Movie | Kinetic Data Blog
Wally shares his frustration with the tortuous process required to obtain a tablet. But then a new member of the group suggests the answer may be ERM.
Connectors and Handlers: How Kinetic Orchestrates Across Systems of Record
A look at the connectors and workflow handlers — Jira, BMC Remedy, HP Service Manager, Google Calendar — that let Kinetic orchestrate work across the systems you already run.
Kinetic Process Options: Creating Work Orders with Kinetic Fulfillment
How structured work orders replace generic notes fields, capture clean data, and let teams reuse workflow logic across cross-system service requests.
Expanding Beyond IT: Strategies for Extending Service Request Automation Across the Enterprise
IT service catalogs are just the starting point. Learn six strategies for extending workflow orchestration to HR, facilities, finance, and other shared services.
Looking Back at 100: The Top 10 Posts on Kinetic Vision (So Far) | Kinetic Data Blog
In celebration of the 100th post on Kinetic Vision, here are the top 10 most highly viewed posts on the blog since its inception.
How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog
Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.
What's New on Kinetic Community - October 2013
A look back at a 2013 round of Kinetic platform updates — and why the same principle behind them, deterministic cross-system workflow steps, still defines Kinetic today.
John Sundberg to Present ERM Concept at Gartner Symposium/ITxpo | Kinetic Data Blog
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.