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Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
Predicting the Future of ITSM Part 5: The Customer | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the last of those predictions, and our take on where we are today.
Predicting the Future of ITSM Part 3: The Role of Support | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
Service Desk Improvement: 5 Key Steps
Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:
3 Hidden Gems of Walk-Up Tech Bar Service
Tech bar service makes it easy, assessible and convenient for employees to schedule fixes for common IT problems and improve life for their IT professionals.
How to Implement a Great Tech Bar
Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Optimize Your Self-Service Portal User Experience
The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.
Why “Embrace & Extend” Beats “Rip & Replace”
Rip-and-replace is slow, expensive, and risky. A modernization layer that orchestrates work across your existing systems delivers value faster — without migration.
3 Challenges with Today's Low-Code Platforms
Low-code promises fast transformation, but three common approaches break down inside large, complex organizations. Here's why — and what to do instead.
Our New Brand Look | Kinetic Data Blog
We're refocusing how we deliver solutions on the Kinetic Platform, refreshing our brand and re-committing to making you a workflow hero. Own your workflow.
How to Support Remote Workers with a Virtual Tech Bar
A virtual tech bar offers the same principles and technology as an in-person tech bar and can offer your remote workforce a similar experience.
Supporting a Distributed Workforce: 12 Fulfillment Process Changes That Still Matter
Remote and hybrid work exposed how brittle most service-fulfillment processes are. Here are 12 changes that hold up, and the layer that makes them stick across your systems.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.