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Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
The Latest Version of Kinetic Request | Kinetic Data Blog
We built an agnostic platform to deliver incredible applications. It’s flexible, modern and fun to use. Our customers have shown such enthusiasm and demand
The Curb Appeal of your Catalog | Kinetic Data Blog
Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. Althou
How Come Our Culture Isn’t Better? | Kinetic Data Blog
Week 3 in a three-part series about differentiation. Last Week: How Come There Are No New Ideas? Hiring the right people. Have you seen this done well? If
Pioneering Change with Learning and Courage | Kinetic Data Blog
“Sometimes you win, sometimes you learn” -John Maxwell Thirty years ago the Challenger Space shuttle exploded as America watched in shock and horror. This
Eight Top CIO Concerns: What's Changed, and What Hasn't
The CIO priorities behind the SIM IT Trends Study haven't gone away. Here's how each one looks today, and why orchestration on top of existing systems is the practical answer.
Three Key Takeaways from the 2016 State of IT Report | Kinetic Data Blog
As 2015 winds down, IT leaders are formulating plans and setting budget priorities for the next year. Here are three key findings from recent research to help.
Kinetic Community Re-launched on Latest MindTouch Release | Kinetic Data Blog
The relaunched Kinetic Community has an undated interface that's simpler and clearer, and uses responsive design to display optimally on any mobile device.
Higher Ed Service Catalogs: Six Top Questions Answered | Kinetic Data Blog
CIOs who work in college and university settings face unique challenges. Here are answers to six questions higher ed CIOs often have about service catalogs.
What Forward-Thinking CIOs Actually Do Differently
The best CIOs no longer rip and replace. They modernize on top of what they already have. Here's what separates transformation-minded technology leaders from the rest.
Three More Key Findings About the Future of IT Service Management from EMA Research | Kinetic Data Blog
EMA's Dennis Drogseth details several conclusions from the organization's research. Here are three observations that stand out, with additional commentary.
Looking Back at 200: Top 20 Request Management Posts | Kinetic Data Blog
As the Kinetic Vision blog approaches its 200th post, here's a look back at the top 20 most-read posts since the blog's launch.
New Definitions Added to the Ultimate ITSM Glossary | Kinetic Data Blog
The IT discipline is constantly evolving, with new practices, technology, concepts, models and ideas being introduced. These four new definitions reflect that.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.