Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
Learn, Network and Have a Blast - miniKEGs Coming to New York and Washington DC | Kinetic Data Blog
The fourth annual Kinetic Enthusiast Group (KEG) event was the biggest and best ever. To build on that success, we're taking KEG on the road to the east coast.
7 Factors to Consider for Choosing New Enterprise IT
Choosing enterprise IT is a long-lived, high-cost decision. Seven factors that separate software you'll regret from a platform that modernizes what you already run.
8 Things We DON’T Hate About IT
IT gets blamed for being slow, expensive, and rigid. Most of those complaints are really complaints about fragmented systems. Here's the case for IT — and the fix.
Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Data Blog
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.
Fairfax County Public Schools Make the Grade with Improved Service Delivery | Kinetic Data Blog
Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with Kinetic Data.
5 Ways to Use Workflow Automation to Prevent Corporate Data Breaches
The breaches that make headlines trace back to process gaps, not missing tools. Five ways workflow orchestration closes the manual gaps where breaches start.
Webcast: The New Rules of IT Support and Service Management | Kinetic Data Blog
What are the new "rules" in IT support and service management? Forrester's Eveline Oehrlich discusses her organization's findings and predictions.
What’s New on Kinetic Community – May 2015 | Kinetic Data Blog
New on Kinetic Community: Kinetic Request 5.2.2, how to format long answer sets without vertical columns, presentations from KEG 2015, and more.
KEG 2015 - Event Wrap-Up, Resources, and the Wally Awards | Kinetic Data Blog
At this year's KEG event, IT professionals from a range of organizations gathered for presentations, customer stories, networking, training - and the Wallys.
Mobility Forecast 2016: Three Ways to Address BYOD and Workforce Evolution
BYOD and a distributed workforce broke the old support model. The fix isn't another device-management suite — it's orchestrating work across the systems you already run.
Platform for the Future: Community-Based Tech Groups to Highlight KEG Event | Kinetic Data Blog
In place of a traditional keynote, this year's customer conference will feature a panel of ambassadors from several tech-focused community groups.
The Enterprise Service Catalog: Expanding Beyond IT's Origins
Service catalogs started in IT, but the real value comes from extending them across HR, facilities, and every shared-services function. Here is how to build a unified request experience.
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.