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Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
Portals: In your pocket | Kinetic Data Blog
Got people using your apps and sites? Use this blog series to go from nothing to value for your customers and revenue and cost savings for you. This week we...
Portals That Feel Seamless: Hiding the Systems Behind the Experience
A self-service portal that stitches together six backend systems shouldn't make users feel the seams. Here's how to deliver one coherent experience without rebuilding the systems underneath.
Portals: Content is king! | Kinetic Data Blog
This post is the fifth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Opening the lines of communication | Kinetic Data Blog
This post is the fourth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Customer Service Week | Kinetic Data Blog
Don’t miss out on this year’s customer service week. If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to sa
Portals: How to get started? | Kinetic Data Blog
This post is the third in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Why do we need them? | Kinetic Data Blog
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis
Accepting credit cards | Kinetic Data Blog
We’ve been getting questions about training and when the next event will be held. This is pretty cool to us, and something we wanted to offer to customers.
Training coming in September | Kinetic Data Blog
It’s gorgeous in Minnesota. Come join us at one of the newest hotels near the Mall of America for a three day training event. It’s difficult to plan traini
Announcing Kinetic Enthusiasts Group 2018! | Kinetic Data Blog
It’s official! We have started activities to host our user group at the St. Paul Hotel in beautiful Minnesota. Save the date: We are still ironing out the
See you at HDI? | Kinetic Data Blog
Are you going to HDI next month? We are! We’ll be sponsoring and showcasing our latest SaaS solution – showing it off, testing how we describe it and LISTE
Your Custom-App Backlog Is Killing Your Margins
Every bespoke app and integration you ship is a snowflake — slow to build, then a permanent maintenance tax. Here's how to build once and reuse across your whole book.
6 Challenges That Stall Every S/4HANA Migration—and the Clean Core Fix
Custom code and ballooning scope stall S/4HANA migrations. Learn the six challenges and how a clean-core strategy keeps custom workflows off SAP and on a modernization layer.
From Project to Practice: The MSP Margin Math
Project work pays ~13%. Recurring managed services pay ~46%. Here's the three-year math on converting your book — and why it re-rates the whole business.
Secure Workflow Orchestration for Defense and Government
Government and defense buyers need secure, auditable automation. See how a modernization layer with a government-grade security posture delivers built-for-purpose workflows.
Your AI Strategy Has an Execution Problem
Every MSP has an AI strategy deck. Almost none can ship it. The missing layer isn't more models or advice. It's execution.
Process-Driven Security and Efficiency: Closing the Gaps Manual Work Leaves Behind
Most security gaps come from manual, fragmented processes—not sophisticated attacks. Learn how orchestrated, auditable workflows improve security and efficiency at once.
The MSP Race to the Bottom Is Over. Here's What Comes Next.
Project margins are collapsing and AI is accelerating the commoditization. The way out isn't cheaper labor. It's owning a solutions practice your clients can't rip out.
Customizing and Integrating the Kinetic Platform: Connectors, Handlers, and Cloud Provisioning
Orchestration depends on clean integration. Learn how to extend Kinetic workflows with task handlers, connectors, payments, and automated cloud provisioning—without backend customization.
The Future of ITSM: Breaking the Expensive Replacement Cycle
The ITSM replacement cycle costs millions and solves the wrong problem. Learn why separating engagement from record breaks the cycle and reduces vendor lock-in.
Workflow Orchestration Fundamentals: Why It Matters More Than Any Single Tool
You don't need another tool—you need to connect the ones you have. Learn what workflow orchestration is, how it differs from integration, and why it beats point solutions.
Legacy Modernization Without Rip-and-Replace: The Embrace-and-Extend Approach
Ripping out legacy systems is slow, risky, and expensive. Learn the embrace-and-extend approach: modernize the experience layer while your systems of record keep running.
Managed Service Provider Economics: Turning Service Delivery Into Margin
For MSPs, margin lives in repeatable service delivery. See how reusable, configurable workflows accelerate client transitions and surface hidden benefits.