Resources
self-service
Blog posts tagged with "self-service".
Predicting the Future of ITSM -- How Did We Do? Part 1: The Work | Kinetic Data Blog
Here’s a look back at the first prediction made in our post five years ago about where IT would be in 2020, and our take on where we are actually at today.
Four Ways to Optimize the Service Owner Experience in Your Self-Service Portal | Kinetic Data Blog
Here are four characteristics of service portal excellence that optimize the experience for service owners, the people who can create workflow automations.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Optimize Your Self-Service Portal User Experience
The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.
How to Support Remote Workers with a Virtual Tech Bar
What's a virtual tech bar? It features the same principles and technology as an in-person tech bar and can offer your remote workforce a similar experience.
12 Key Fulfillment Process Changes You’ll Need to Support WFH Staff | Kinetic Data Blog
Most of your people are probably now working remotely due to the COVID-19 pandemic. Here are 12 support processes that need to change for work-from-home (WFH).
Portals: Navigation and taxonomy | Kinetic Data Blog
This post is the eighth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Portals: In your pocket | Kinetic Data Blog
Got people using your apps and sites? Use this blog series to go from nothing to value for your customers and revenue and cost savings for you. This week we...
Portals: Seamlessness | Kinetic Data Blog
This post is the sixth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Content is king! | Kinetic Data Blog
This post is the fifth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Opening the lines of communication | Kinetic Data Blog
This post is the fourth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Portals: How to get started? | Kinetic Data Blog
This post is the third in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll