Resources
self-service
Blog posts tagged with "self-service".
Predicting the Future of ITSM Part 5: The Customer | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the last of those predictions, and our take on where we are today.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Optimize Your Self-Service Portal User Experience
The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.
Supporting a Distributed Workforce: 12 Fulfillment Process Changes That Still Matter
Remote and hybrid work exposed how brittle most service-fulfillment processes are. Here are 12 changes that hold up, and the layer that makes them stick across your systems.
Portals: Navigation and taxonomy | Kinetic Data Blog
This post is the eighth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Portals: In your pocket | Kinetic Data Blog
Got people using your apps and sites? Use this blog series to go from nothing to value for your customers and revenue and cost savings for you. This week we...
Portals That Feel Seamless: Hiding the Systems Behind the Experience
A self-service portal that stitches together six backend systems shouldn't make users feel the seams. Here's how to deliver one coherent experience without rebuilding the systems underneath.
Portals: Content is king! | Kinetic Data Blog
This post is the fifth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Opening the lines of communication | Kinetic Data Blog
This post is the fourth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Portals: How to get started? | Kinetic Data Blog
This post is the third in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please foll
Portals: Why do we need them? | Kinetic Data Blog
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis