Resources
self-service
Blog posts tagged with "self-service".
Portals: Why do we need them? | Kinetic Data Blog
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis
Self Service or Selfish Service? | Kinetic Data Blog
Is your self-service actually selfish service? Personally I love this message. All too often the operators of a service sit down and try to make them more
How Enterprise Software is like Apple’s new Airpods | Kinetic Data Blog
tl,dr; one size does NOT fit all and assumptions hurt your bottom line. If you watched the Apple event today you saw Phil announce a new set of wireless ea
Designing Great Forms | Kinetic Data Blog
I posted an example last week of a form I encountered that really stuck out to me. It really shocked me how good it was. Can you spot what stood out to me?
Think you get user experience? 1 question quiz. | Kinetic Data Blog
What subtle detail about this form makes it truly awesome? I’ll post the answer next Tuesday – or comment on LinkedIn.
When Systems of Record should be used as Systems of Engagement | Kinetic Data Blog
Never. Ever. No, not even then. Decouple industry know-how to enable employees.
You Released a Catalog; Now What? | Kinetic Data Blog
Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important beca
The Latest Version of Kinetic Request | Kinetic Data Blog
We built an agnostic platform to deliver incredible applications. It’s flexible, modern and fun to use. Our customers have shown such enthusiasm and demand
Higher Ed Service Catalogs: Six Top Questions Answered | Kinetic Data Blog
CIOs who work in college and university settings face unique challenges. Here are answers to six questions higher ed CIOs often have about service catalogs.
Three More Key Findings About the Future of IT Service Management from EMA Research | Kinetic Data Blog
EMA's Dennis Drogseth details several conclusions from the organization's research. Here are three observations that stand out, with additional commentary.
Top 10 Service Request Management Posts of 2015 (So Far) | Kinetic Data Blog
CIOs and IT leaders are confronted with business and technology change on all sides. It's no surprise then that trends and predictions dominate the top topics.