Resources
self-service
Blog posts tagged with "self-service".
Request Management Potential is Still Unrealized | Kinetic Data Blog
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
What is this "Level 0" thing? (Part 2): Knowledge, Self-Analysis and Feedback | Kinetic Data Blog
There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.
What is this 'Level 0' thing? | Kinetic Data Blog
What exactly is "Shift to the Left" or "Level 0," and is it the future of IT Help Desk Support and Service Delivery?
Why Self-Service Matters in Service Request Management | Kinetic Data Blog
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.
Facebook Has Taken Over the World | Kinetic Data Blog
Why are design parameters and styles necessary for a consistent look and feel of a web page or site?
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Self-Fulfillment—Not a SHAM | Kinetic Data Blog
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.
Managing Services: Within IT and Beyond | Kinetic Data Blog
More than five years ago organizations began to recognize the value of exposing service offerings in a user-friendly way and automating service requests.