Resources
self-service
Blog posts tagged with "self-service".
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
Flexibility vs Simplicity in Request Management | Kinetic Data Blog
Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.
How to Calculate Cost Savings from Automated Self-Service
Wondering how to calculate the cost savings from automated self-service? It accelerates the delivery process, improves accuracy and reduces costs.
Going Beyond the IT Service Catalog
IT service catalogs are just the beginning. Learn how workflow orchestration extends service delivery across HR, facilities, finance, and every department -- without replacing existing systems.
How to Create a Consistent User Experience (And Why You Should) | Kinetic Data Blog
Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.
Request Management Potential is Still Unrealized | Kinetic Data Blog
The real value in these systems will be unlocked when business process owners outside of IT can easily build and manage their own request management portals.
What is this "Level 0" thing? (Part 2): Knowledge, Self-Analysis and Feedback | Kinetic Data Blog
There are a number of tools available to implement "Level 0" — the process of enabling users to resolve their own technology incidents and service requests.
What is this 'Level 0' thing? | Kinetic Data Blog
What exactly is "Shift to the Left" or "Level 0," and is it the future of IT Help Desk Support and Service Delivery?
Why Self-Service Matters in Service Request Management | Kinetic Data Blog
Leading Service Request Management solutions are automated and empower authorized users to self-provision their Requests.
Facebook Has Taken Over the World | Kinetic Data Blog
Why are design parameters and styles necessary for a consistent look and feel of a web page or site?
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Self-Fulfillment—Not a SHAM | Kinetic Data Blog
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.