Resources
self-service
Blog posts tagged with "self-service".
The Enterprise Service Catalog: Expanding Beyond IT's Origins
Service catalogs started in IT, but the real value comes from extending them across HR, facilities, and every shared-services function. Here is how to build a unified request experience.
The Technology HR Managers Want Most
HR managers say their top technology priority is improving user experience. A workflow orchestration platform delivers that without replacing existing HR systems.
What's Under the Tree This Year for CIOs? | Kinetic Data Blog
What do CIOs have on their wish lists this year? This post won't unwrap the entire package, but will peek at a few of the goodies inside.
Enterprise Request Management: How Kinetic Data Products Support ERM | Kinetic Data Blog
A new white paper describes the technology components required to implement an ERM strategy, and more specifically how Kinetic Data applications support ERM.
The Best Service Catalog Tools, Featuring Gartner Insight | Kinetic Data Blog
Selecting service catalog software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
The Best Service Catalog Tools, Featuring Gartner Insight
Selecting service catalog tools or software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
Three Ways to Reduce the Stress of IT | Kinetic Data Blog
IT professionals are feeling unprecedented levels of stress. Here are three ways to reduce that stress, beyond just a bigger budget and more staff.
Don't Miss the Higher Education ERM Webinar this Wednesday! | Kinetic Data Blog
Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We'd love to have you all join us!
Expanding Beyond IT: Strategies for Extending Service Request Automation Across the Enterprise
IT service catalogs are just the starting point. Learn six strategies for extending workflow orchestration to HR, facilities, finance, and other shared services.
How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog
Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.
John Sundberg to Present ERM Concept at Gartner Symposium/ITxpo | Kinetic Data Blog
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.
The Evolution of the Service Catalog: What Comes Next
Service catalogs are evolving from IT-only tools into enterprise-wide business service catalogs. Here is what that shift means for organizations managing complex, cross-departmental workflows.