Resources
self-service
Blog posts tagged with "self-service".
What's Under the Tree This Year for CIOs? | Kinetic Data Blog
What do CIOs have on their wish lists this year? This post won't unwrap the entire package, but will peek at a few of the goodies inside.
Enterprise Request Management: How Kinetic Data Products Support ERM | Kinetic Data Blog
A new white paper describes the technology components required to implement an ERM strategy, and more specifically how Kinetic Data applications support ERM.
The Best Service Catalog Tools, Featuring Gartner Insight | Kinetic Data Blog
Selecting service catalog software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
The Best Service Catalog Tools, Featuring Gartner Insight
Selecting service catalog tools or software generally starts with research, including reviews from analysts like Gartner. How does Kinetic Request stack up?
Three Ways to Reduce the Stress of IT | Kinetic Data Blog
IT professionals are feeling unprecedented levels of stress. Here are three ways to reduce that stress, beyond just a bigger budget and more staff.
Don't Miss the Higher Education ERM Webinar this Wednesday! | Kinetic Data Blog
Our in-house ERM expert, Brian Shealey, will be presenting to the ITIL Constituent Group on EDUCAUSE on Wednesday, May 7. We'd love to have you all join us!
How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog
Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.
John Sundberg to Present ERM Concept at Gartner Symposium/ITxpo | Kinetic Data Blog
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
Flexibility vs Simplicity in Request Management | Kinetic Data Blog
Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.
How to Calculate Cost Savings from Automated Self-Service
Wondering how to calculate the cost savings from automated self-service? It accelerates the delivery process, improves accuracy and reduces costs.
How to Create a Consistent User Experience (And Why You Should) | Kinetic Data Blog
Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.