Resources
best-practices
Blog posts tagged with "best-practices".
10 Business Service Catalog Benefits, Part 2
A service catalog is only as good as the work behind it. Here are ten benefits of an enterprise service catalog, and why orchestration across your existing systems is what makes them real.
4 Ways to Optimize the New Employee Provisioning Process
New-hire provisioning spans IT, HR, facilities, and security. Four ways to orchestrate it across the systems you already run — without rip-and-replace.
The New CIO Role: 8 Ways to Be a Chief Integration Officer
The modern CIO wins by connecting fragmented systems, not replacing them. Eight practical ways to act as a chief integration officer and orchestrate work across what you already own.
17 Things to Demand From a Low-Code Platform Before You Trust It in Production
Most low-code tools demo well and break at scale. Use these 17 system fundamentals to judge whether a platform can orchestrate real cross-system work in production.
Predicting the Future of ITSM Part 3: The Role of Support | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
Service Desk Improvement: 5 Key Steps
Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:
How to Implement a Great Tech Bar
Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Optimize Your Self-Service Portal User Experience
The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.
Why “Embrace & Extend” Beats “Rip & Replace”
Rip-and-replace is slow, expensive, and risky. A modernization layer that orchestrates work across your existing systems delivers value faster — without migration.
Four Key Considerations to Meet the Needs of Students, Faculty, and Staff at Your Campus Tech Bar | Kinetic Data Blog
Here are four key questions to ask about your campus tech bar services, what some colleges and universities are doing, and the best way to answer them.
6 Ways to Balance Service Supply & Demand @ Campus Tech Bars
Most campus tech bars share one common challenge: balancing the "supply" of student techs with the "demand" of students seeking help. Here are 6 ways to do it.