Resources
best-practices
Blog posts tagged with "best-practices".
Enterprise IT Service Catalogs: Forrester Research, Part 3
Learn more about what defines the system architecture of a business service catalog, based on an organization's current request management maturity level.
Six Steps for Choosing the Right Business Process Software Tools | Kinetic Data Blog
When new technology tools are needed to fix a broken business process, follow these six key steps to help make the right choices.
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
4 Ways to Make Business Processes Better, Cheaper & Faster
Learn how to make processes more efficient and how businesses can provide better outcomes -- better, faster and cheaper. Here are 4 approaches:
How to Calculate Cost Savings from Automated Self-Service
Wondering how to calculate the cost savings from automated self-service? It accelerates the delivery process, improves accuracy and reduces costs.
Building a Better IT Service Desk, Revisited | Kinetic Data Blog
While there's no question specific help desk practices have changed significantly over the years, the core principles of improvement remain as relevant as ever.
How to Create a Consistent User Experience (And Why You Should) | Kinetic Data Blog
Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.
The Fundamentals of Service Delivery | Kinetic Data Blog
Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.
Lost in Translation | Software Translation, Localization and Internationalization | Kinetic Data Blog
How can you decide when to localize, multi-lingualize or internationalize a user interface? This checklist will help.
Facebook Has Taken Over the World | Kinetic Data Blog
Why are design parameters and styles necessary for a consistent look and feel of a web page or site?
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Balance Factory IT by Enabling IT for Service Catalog Success | Kinetic Data Blog
Service Providers can leverage the article, “Reshaping IT Management for Turbulent Times” as you build your case for a configurable, streamlined, re-usable, secure service catalog offering for specific market segments.