Resources
best-practices
Blog posts tagged with "best-practices".
4 Ways to Make Business Processes Better, Cheaper & Faster
Better, faster, cheaper used to be a pick-two tradeoff. Four practical ways to make business processes more efficient by orchestrating work across the systems you already run.
Building a Better IT Service Desk, Revisited | Kinetic Data Blog
While there's no question specific help desk practices have changed significantly over the years, the core principles of improvement remain as relevant as ever.
Going Beyond the IT Service Catalog
IT service catalogs are just the beginning. Learn how workflow orchestration extends service delivery across HR, facilities, finance, and every department -- without replacing existing systems.
How to Create a Consistent User Experience (And Why You Should) | Kinetic Data Blog
Facebook is successful because of a relentless focus on keeping the user interface simple. It it were like most corporate intranets, few users would return.
The Fundamentals of Service Delivery | Kinetic Data Blog
Savvy service providers are adding interactive feedback into the service flow to capture relevant feedback that can be acted upon if triggers indicate a breach.
Lost in Translation | Software Translation, Localization and Internationalization | Kinetic Data Blog
How can you decide when to localize, multi-lingualize or internationalize a user interface? This checklist will help.
Facebook Has Taken Over the World | Kinetic Data Blog
Why are design parameters and styles necessary for a consistent look and feel of a web page or site?
Generating Returns from IT Governance, Risk Management, and Compliance (GRC)
GRC runs on spreadsheets, email approvals, and disconnected systems. See how workflow orchestration makes governance, risk, and compliance auditable across the systems you already run.
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Balance Factory IT by Enabling IT for Service Catalog Success | Kinetic Data Blog
Service Providers can leverage the article, “Reshaping IT Management for Turbulent Times” as you build your case for a configurable, streamlined, re-usable, secure service catalog offering for specific market segments.
Kinetic Data Training | Kinetic Data Blog
Kinetic Data offers four different classes to help you get started (or restarted it it’s been awhile) with Kinetic Survey, Kinetic Request and Kinetic Task.
The Myth of the IT Service Management Upgrade | Kinetic Data Blog
An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”