Resources
best-practices
Blog posts tagged with "best-practices".
Predicting the Future of ITSM Part 3: The Role of Support | Kinetic Data Blog
In 2015, we published five predictions of how IT would change by 2020. Here’s a look at the third of those predictions, and our take on where we are today.
Service Desk Improvement: 5 Key Steps
Service desk improvement: we love when it helps us and complain when it doesn't! Improve these 5 key areas to significantly increase service desk operations:
How to Implement a Great Tech Bar
Implementing a tech bar provides a number of benefits to the organization. Our experts cover the 5 steps to creating a great tech bar.
Four Ways to Optimize the Service Owner Experience in Your Self-Service Portal | Kinetic Data Blog
Here are four characteristics of service portal excellence that optimize the experience for service owners, the people who can create workflow automations.
Optimizing the Self-Service Portal Platform Experience for IT Professionals | Kinetic Data Blog
Ideally, a service portal will optimize the experience for IT pros across these five areas, which are key aspects of your service portal platform to evaluate.
How to Optimize Your Self-Service Portal User Experience
The best service portals optimize the end-user experience by building familiarity, convenience and intelligence into the service request process. Here's how.
Why “Embrace & Extend” Beats “Rip & Replace”
Enterprises are generally avoiding large-scale rip-and-replace tech investments. But tactical purchases can drive more value from their installed systems.
Four Key Considerations to Meet the Needs of Students, Faculty, and Staff at Your Campus Tech Bar | Kinetic Data Blog
Here are four key questions to ask about your campus tech bar services, what some colleges and universities are doing, and the best way to answer them.
6 Ways to Balance Service Supply & Demand @ Campus Tech Bars
Most campus tech bars share one common challenge: balancing the "supply" of student techs with the "demand" of students seeking help. Here are 6 ways to do it.
Approvals: What should we measure? | Kinetic Data Blog
Formal approval processes are fairly common in business, particularly in highly regulated industries. Here's how to make the approval process better and faster.
Approvals: Balancing Compliance and Autonomy | Kinetic Data Blog
Successful teams and companies grow and scale, which can require some process evolution. How can teams scale while balancing both compliance and autonomy?
Common Approval Problems & How to Avoid Them
Although process designers may cringe at the thought, adding approvals or other checkpoints throughout the process can have both positive and negative effects.