Resources
best-practices
Blog posts tagged with "best-practices".
Portals: Why do we need them? | Kinetic Data Blog
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please fol
Building IT Portals – what have we learned? | Kinetic Data Blog
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved dis
2017 is the year | Kinetic Data Blog
2017 is the year of teamwork.
Self Service or Selfish Service? | Kinetic Data Blog
Is your self-service actually selfish service? Personally I love this message. All too often the operators of a service sit down and try to make them more
No bull KPI | Kinetic Data Blog
There is one place where you can look to see what teams and employees value; their calendar. When I have something I need to check EVERY week. I put a remi
In the beginning… | Kinetic Data Blog
tl,dr: all business processes start somewhere, whether data, event or request driven. That simple goal is the starting point of request process improvement
The 3 Best Focal Points of Request Management | Kinetic Data Blog
Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although results will vary, here is some generic advice. The goal of
How Enterprise Software is like Apple’s new Airpods | Kinetic Data Blog
tl,dr; one size does NOT fit all and assumptions hurt your bottom line. If you watched the Apple event today you saw Phil announce a new set of wireless ea
Designing Great Forms | Kinetic Data Blog
I posted an example last week of a form I encountered that really stuck out to me. It really shocked me how good it was. Can you spot what stood out to me?
Think you get user experience? 1 question quiz. | Kinetic Data Blog
What subtle detail about this form makes it truly awesome? I’ll post the answer next Tuesday – or comment on LinkedIn.
You are the Software you Buy. | Kinetic Data Blog
Software reflects the beliefs and assumptions of those who make it. The mundane decisions developers make affects how companies function. Thus; developers
You Released a Catalog; Now What? | Kinetic Data Blog
Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important beca