Enterprise systems like ServiceNow charge per approver and per record-modifier — but most of those people approve a handful of times a year. The licenses still get billed monthly. The bigger the workforce, the bigger the dead-weight bill.
Real-world example
A 1,000-employee organization running ServiceNow ITSM has been purchasing approver licenses for all managers and occasional contributors. Leadership estimates 10% of employees (100 people) need approval capabilities, and an additional 4% (40 people) need append capabilities. About 40% of those licenses are used less than once a year.
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More ways the math adds up
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