Most large platform investments — ServiceNow, Salesforce, etc. — are utilized at 10-20% of their feature surface. The team meant to enable new modules ends up customizing the basic ones instead. Each upgrade adds rework, not progress.
Real-world example
An organization spending $4M annually on ServiceNow uses ~10% of platform capabilities. An IT team of 8 spends 80% of their time customizing basic ticket workflows instead of implementing asset management, change management, or knowledge management. Each quarterly upgrade requires extensive testing, rework, and consultant hours to maintain customizations.
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More ways the math adds up
$201,600/yr in barely-used licenses
Eliminate the approve/append license tax on ServiceNow and other enterprise systems.
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1,500+ hours/yr reallocated
See the human hours and dollars sunk into manual cross-system work.
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$330k+/yr in hire avoidance
Absorb growth without hiring linearly behind every spike.
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