The problem
Global business services (GBS) organizations exist to consolidate and streamline shared services across HR, IT, finance, and facilities. But the systems behind those services remain fragmented. Each function runs its own tools, its own processes, and its own request channels.
The result is a shared services organization that looks unified on the org chart but operates in silos underneath. Employees still need to figure out which team handles their request. Service delivery is inconsistent across regions and functions. GBS leaders lack visibility into end-to-end service performance because data is scattered across a dozen platforms.
How Kinetic solves it
Kinetic acts as the unified orchestration and experience layer for global business services. It connects every system behind your shared services functions and delivers a single, consistent experience to employees and managers — regardless of which team or system handles fulfillment.
What this enables
- One portal, all services: HR, IT, finance, and facilities requests are all accessible through a single self-service portal with consistent user experience across regions and languages
- Cross-functional workflows: Requests that span multiple functions — a new hire needing HR setup, IT provisioning, and workspace assignment — are orchestrated as a single, automated workflow instead of separate disconnected processes
- Global consistency with local flexibility: Core workflows and service levels are standardized globally, while regional variations (approval chains, compliance requirements, language) are configured per location
- Unified service analytics: GBS leaders get a single view of service delivery performance across all functions and regions, with metrics that span systems
Common GBS workflows Kinetic automates
- Employee onboarding and offboarding across all functions
- Cross-functional service requests (IT + HR + Facilities)
- Shared services intake and triage routing
- SLA tracking and escalation across functions
- Regional compliance and approval workflows
Results organizations see
- Unified service experience across all shared services functions
- Cross-functional workflows automated end-to-end
- Consistent service delivery across regions and business units
- Real-time visibility into service performance across the GBS organization
- Reduced cost-per-ticket through automation and self-service
Why Kinetic vs alternatives
Enterprise service management platforms try to force every function into one system’s framework. Kinetic lets each function keep its specialized tools while providing the unified experience and cross-functional orchestration that GBS organizations need to deliver on their promise.