AI Labs · Applications
Knowledge Portal
A knowledge base where authors write articles, send them through review and publish them under a category. Readers browse by category or search the full text. The point is fewer repeat questions to the service desk, and answers that stay put when the person who knew them moves on.
Inside Knowledge Portal Articles · Categories · Search
- Who would use Knowledge Portal
- Support and operations teams that answer the same questions every week.
- What Knowledge Portal usually replaces
- Articles scattered across SharePoint folders, wiki pages and old emails, with no review step and no owner.
What Knowledge Portal does
Knowledge base articles, categories & search.
- Article Management
- Create, edit, and publish knowledge articles with unique KB numbers and version tracking.
- Category Organization
- Organize articles by category and service area for intuitive browsing.
- Full-Text Search
- Find answers instantly with keyword search across all published articles.
- Publication Workflow
- Articles move through draft, review, and published states with clear ownership.
2 more screens from Knowledge Portal
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Walk through Knowledge Portal, then plan your own
Knowledge Portal is an example with sample data, not a product we sell. In a free two-hour working session we open it, compare it with how your team does this work today, and give you a written plan for building your version on Kinetic.