Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
How Retailers can Cut Costs and Improve the Customer Experience with ERM | Kinetic Data Blog
Self service reduces costs, but too often diminishes the customer experience, leading to frustration rather than delight. Here's how an ERM approach fixes that.
What's New on Kinetic Community - December 2013 | Kinetic Data Blog
Kinetic Community is the information and interaction hub for users of Kinetic Data software. Here is what's new on the site over the past five weeks.
What's New on Kinetic Community - October 2013 | Kinetic Data Blog
Kinetic Community is the information and interaction hub for users of Kinetic Data software. Here's what's new on the site over the past five weeks.
Service Catalogs Are Not IT Software — They Are Business Software
Service catalogs should serve every department, not just IT. Learn why workflow orchestration across the enterprise delivers better results than siloed ITSM tools.
John Sundberg to Present ERM Concept at Gartner Symposium/ITxpo | Kinetic Data Blog
John’s presentation will discuss how an ERM approach to service requests and fulfillment drives cost savings and business agility.
Plan Now for an Extreme-ly Valuable Event: KEG14 | Kinetic Data Blog
Register before November 30 to get special two-for-one pricing for the 2014 Kinetic Enthusiasts Group (KEG) conference in Denver, February 24-25, 2014.
Enterprise IT Service Catalogs: Forrester Research, Part 3
Learn more about what defines the system architecture of a business service catalog, based on an organization's current request management maturity level.
What's New on Kinetic Community - August 2013 | Kinetic Data Blog
Kinetic Community is the information and interaction hub for users of Kinetic Data software. Here is what's new on the site over the past 30 days.
The Evolution of the Service Catalog: What Comes Next
Service catalogs are evolving from IT-only tools into enterprise-wide business service catalogs. Here is what that shift means for organizations managing complex, cross-departmental workflows.
Six Steps for Choosing the Right Business Process Software Tools | Kinetic Data Blog
When new technology tools are needed to fix a broken business process, follow these six key steps to help make the right choices.
Service Catalog--What Comes Next: Forrester Research, Part 1
The IT service catalog is evolving and will emerge in forward-thinking agencies as a higher-level entity called the business service catalog.
Flexibility vs Simplicity in Request Management | Kinetic Data Blog
Internal corporate software users "play in the sandbox" to specify business solutions. The type of "sand" they have to work with can make a big difference.
9 SAP Processes That Belong Outside of SAP
These nine processes are commonly built inside SAP with custom ABAP — and they're the exact ones that create the technical debt that blocks S/4HANA upgrades. Here's where they should live instead.
6 Challenges That Stall Every S/4HANA Migration
Custom ABAP code is the #1 reason S/4HANA migrations blow past timelines and budgets. Here are the six specific challenges every SAP customer faces — and what to do about them.
BPM Was Never Designed Around the Person Doing the Work. That's the Whole Problem.
Why BPM initiatives often fail and how to fix it: design from the employee inward for true digital transformation success.
Composable AI Architecture: How to Build Modular AI Systems That You Actually Control
AI models change every few months. Your enterprise workflows shouldn't have to change with them. Composable AI architecture decouples intelligence from infrastructure — so you can evolve your AI strategy without re-engineering the systems that run your business.
Enterprise Workflow Automation: The Complete Guide to Orchestrating Business Processes
The BPM market is projected to reach $65–70 billion by 2032. Yet roughly 70% of BPM programs never deliver the value promised. Here's how modern orchestration platforms are changing the math.
Unlocking Intelligent Automation Benefits
Explore how intelligent automation solutions can enhance efficiency, reduce costs, and improve productivity across industries. Discover emerging trends and best practices for successful implementation.
How to Choose the Right Software to Manage Business Operations (Without Adding to the Chaos)
Learn how to choose the right business operations software by focusing on integration, usability, and real-world needs, avoiding costly mistakes and inefficiencies.
Comprehensive Guide to Automation Integration: Benefits, Platforms, and Future Trends
Unlock the potential of seamless automation integration to transform your business operations. Streamline processes, boost efficiency, and achieve more today!
What’s New at Kinetic: Building Smart in 2026
Discover how Kinetic is transforming BPM with smarter, adaptable solutions for 2026, focusing on low-code workflows and a unified builder experience.
Comprehensive Guide to Enterprise IT Service Automation
Streamline IT service management with automation. Learn how to improve efficiency, reduce costs, and enhance user experience through workflow orchestration and AI integration. Main Point Summary: The blog discusses how IT support automation improves enterprise efficiency, reduces costs, and enforces governance by automating repetitive tasks, integrating systems, and using AI for intelligent ticket routing and resolution. It highlights the benefits of a composable orchestration platform, API-first integration, and the role of AI in enhancing incident management and workflow orchestration.
What Is Workflow Orchestration? Understanding Modern Enterprise Automation
Discover how workflow orchestration modernizes enterprise operations by coordinating work across existing systems, reducing costs, improving user experience, and enabling incremental transformation without rip-and-replace.
AI as a Layer: The Four-Layer Pattern That Finally Makes AI Useful
People don’t want more bots. They want work to move. Treating AI as a layer (not a bolt-on inside one platform) is how you deliver real outcomes without locking your future to a vendor roadmap.