Resources
Blog
Perspectives on workflow orchestration, integration strategy, and enterprise service delivery.
Self-Fulfillment—Not a SHAM | Kinetic Data Blog
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.
Personalizing Kinetic Calendar | Kinetic Data Blog
Kinetic Calendar, Change Management Calendar, Remedy Data Visibility
Jumpstart Your Kinetic Task Handler Development with Kinetic Task Community | Kinetic Data Blog
Kinetic Task Community—resource for technical and nontechnical Kinetic Task users that provides an easier way to start and complete task handler development.
So You Want to Change the Out-Of-The-Box Workflow or Forms? | Kinetic Data Blog
Behind the scenes Kinetic Request, Kinetic Survey, and Kinetic Calendar are all built on BMC Remedy, a configurable automation system. Using the Remedy Administrator Tool or Developer Studio (depending on your version of Remedy) you have total control to change the application to suit your customers' needs.
Request Management Defines, Automates and Executes BPM | Kinetic Data Blog
A request management application enables key advantages that make it simple to accurately control and efficiently deliver BPM.
For Outsourcers, Service Item Portability is a Must Have—Part 3 | Kinetic Data Blog
This entry will top line the business case for service providers adopting service item portability.
The Myth of the IT Service Management Upgrade | Kinetic Data Blog
An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”
New to Kinetic Request, Kinetic Survey & Kinetic Calendar?
The Kinetic Data experts share some of the most common questions from new customers — most often about installs — and detailed answers to each.
Business Service Management—Your Business Your Way | Kinetic Data Blog
Kinetic Request is designed to be flexible and powerful enough to let me say, “Yes, we will do your business your way”
For Outsourcers, Service Item Portability is a Must Have—Part 2 | Kinetic Data Blog
The customer-facing portion of the service platform needs to be truly web deliverable configurable in order to meet the demands of a service provider.
For Outsourcers, Service Item Portability is a Must Have | Kinetic Data Blog
Several service providers reported issues with the reality of moving service items between different instances of the same version of their service platform.
How Request Management Could Improve the Homeowners Insurance Claim Process | Kinetic Data Blog
Insurance companies can dramatically improve operational efficiency by revamping processes and implementing a request management tool.
BPM Was Never Designed Around the Person Doing the Work. That's the Whole Problem.
Why BPM initiatives often fail and how to fix it: design from the employee inward for true digital transformation success.
Composable AI Architecture: How to Build Modular AI Systems That You Actually Control
AI models change every few months. Your enterprise workflows shouldn't have to change with them. Composable AI architecture decouples intelligence from infrastructure — so you can evolve your AI strategy without re-engineering the systems that run your business.
Enterprise Workflow Automation: The Complete Guide to Orchestrating Business Processes
The BPM market is projected to reach $65–70 billion by 2032. Yet roughly 70% of BPM programs never deliver the value promised. Here's how modern orchestration platforms are changing the math.
Unlocking Intelligent Automation Benefits
Explore how intelligent automation solutions can enhance efficiency, reduce costs, and improve productivity across industries. Discover emerging trends and best practices for successful implementation.
How to Choose the Right Software to Manage Business Operations (Without Adding to the Chaos)
Learn how to choose the right business operations software by focusing on integration, usability, and real-world needs, avoiding costly mistakes and inefficiencies.
Comprehensive Guide to Automation Integration: Benefits, Platforms, and Future Trends
Unlock the potential of seamless automation integration to transform your business operations. Streamline processes, boost efficiency, and achieve more today!
What’s New at Kinetic: Building Smart in 2026
Discover how Kinetic is transforming BPM with smarter, adaptable solutions for 2026, focusing on low-code workflows and a unified builder experience.
Comprehensive Guide to Enterprise IT Service Automation
Streamline IT service management with automation. Learn how to improve efficiency, reduce costs, and enhance user experience through workflow orchestration and AI integration. Main Point Summary: The blog discusses how IT support automation improves enterprise efficiency, reduces costs, and enforces governance by automating repetitive tasks, integrating systems, and using AI for intelligent ticket routing and resolution. It highlights the benefits of a composable orchestration platform, API-first integration, and the role of AI in enhancing incident management and workflow orchestration.
What Is Workflow Orchestration? Understanding Modern Enterprise Automation
Discover how workflow orchestration modernizes enterprise operations by coordinating work across existing systems, reducing costs, improving user experience, and enabling incremental transformation without rip-and-replace.
AI as a Layer: The Four-Layer Pattern That Finally Makes AI Useful
People don’t want more bots. They want work to move. Treating AI as a layer (not a bolt-on inside one platform) is how you deliver real outcomes without locking your future to a vendor roadmap.
The Real Reason Automation Projects Stall
Why automation projects stall: it's not the tech but human misalignment and lack of clarity. Learn how to align teams for success.
Why Shadow IT Happens (and Why It’s Not Always Bad)
Shadow IT isn’t just a risk — it’s a signal. Learn why it happens, how it reveals unmet needs, and how smart IT teams are using it to improve workflows and drive innovation.