Resources
service-delivery
Blog posts tagged with "service-delivery".
Better Visibility into Change Management
Change management can affect 1,000s of employees in many ways. Users in different groups may need different levels of notification on scheduled change events.
Transform Actionable Online Calendars into Meaningful Information | Kinetic Data Blog
An online actionable calendar has the greatest chance of success when a calendar-publishing tool can be configured to create any type of customized calendar.
A Must-Read for Defining a Service Catalog Item | Kinetic Data Blog
Four basic components included in the delivery of a service catalog item.
Balance Factory IT by Enabling IT for Service Catalog Success | Kinetic Data Blog
Service Providers can leverage the article, “Reshaping IT Management for Turbulent Times” as you build your case for a configurable, streamlined, re-usable, secure service catalog offering for specific market segments.
Service Provider Innovation – Three Easy Pieces | Kinetic Data Blog
What can a service provider do to ensure a constant stream of innovations that can be delivered to their clients? These three related pieces address this.
Self-Fulfillment—Not a SHAM | Kinetic Data Blog
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.
Request Management Defines, Automates and Executes BPM | Kinetic Data Blog
A request management application enables key advantages that make it simple to accurately control and efficiently deliver BPM.
For Outsourcers, Service Item Portability is a Must Have—Part 3 | Kinetic Data Blog
This entry will top line the business case for service providers adopting service item portability.
The Myth of the IT Service Management Upgrade | Kinetic Data Blog
An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”
Business Service Management—Your Business Your Way | Kinetic Data Blog
Kinetic Request is designed to be flexible and powerful enough to let me say, “Yes, we will do your business your way”
For Outsourcers, Service Item Portability is a Must Have—Part 2 | Kinetic Data Blog
The customer-facing portion of the service platform needs to be truly web deliverable configurable in order to meet the demands of a service provider.
For Outsourcers, Service Item Portability is a Must Have | Kinetic Data Blog
Several service providers reported issues with the reality of moving service items between different instances of the same version of their service platform.