Resources
best-practices
Blog posts tagged with "best-practices".
Kinetic Data Training | Kinetic Data Blog
Kinetic Data offers four different classes to help you get started (or restarted it it’s been awhile) with Kinetic Survey, Kinetic Request and Kinetic Task.
For Outsourcers, Service Item Portability is a Must Have—Part 3 | Kinetic Data Blog
This entry will top line the business case for service providers adopting service item portability.
The Myth of the IT Service Management Upgrade | Kinetic Data Blog
An important question to this organizational pattern of perpetually upgrading that rarely gets answered is “Why are you upgrading?”
New to Kinetic Request, Kinetic Survey & Kinetic Calendar?
The Kinetic Data experts share some of the most common questions from new customers — most often about installs — and detailed answers to each.
For Outsourcers, Service Item Portability is a Must Have—Part 2 | Kinetic Data Blog
The customer-facing portion of the service platform needs to be truly web deliverable configurable in order to meet the demands of a service provider.
For Outsourcers, Service Item Portability is a Must Have | Kinetic Data Blog
Several service providers reported issues with the reality of moving service items between different instances of the same version of their service platform.
When is it Time to Upgrade? | Kinetic Data Blog
Two weeks ago Kinetic Request and Kinetic Survey released its most recent patch (v5.02). The benefits of upgrading depend on the specifics of the upgrade itself.
Changing the Way We View Service Request Management | Kinetic Data Blog
There are a number of things that can be done to improve client satisfaction even in our unpredictable world of IT services