Applications
ITSM Console
Incident, Problem, Change & Service Request management
About this application
What it does
A unified IT service management console with three role-based views: Agent Console for front-line incident and request handling, Operations Console for change management with Kanban boards and schedule timelines, and Management Console for reporting and analytics. Dashboard cards show critical incidents, open counts, and resolution rates at a glance. The Agent view displays incoming calls, incidents, and service requests in a prioritized queue with status badges and assignment tracking.
Application modules
Key capabilities
What makes ITSM Console valuable for your organization.
Agent Console
Unified queue for incidents and service requests with priority routing, status tracking, and one-click incident creation from incoming calls.
Operations Console
Change management with Kanban board visualization, schedule timelines, pending approval tracking, and impact analysis views.
Management Console
Analytics dashboards with incident volume trends, SLA compliance, team workload distribution, and resolution time tracking.
Knowledge Base
Integrated knowledge articles searchable from the agent console for faster resolution and consistent answers.
Screenshots
See it in action
These are live screenshots from the AI Labs instance — real data, real workflows, real application.
Dashboard
Agent All Incidents
Agent Knowledge Base
Agent My Queue
Agent Service Requests
Agent
Built on Kinetic
This application runs on the same platform as everything else in AI Labs
Same workflow engine. Same security model. Same integration layer. ITSM Console demonstrates how quickly a production-ready application can be built when the platform handles the hard parts — workflow execution, data management, access control, and audit trails.
Want to see ITSM Console live?
Schedule a demo and we'll walk you through this application — or build a custom version for your use case on the call.