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Work Management use case

Incident response orchestration software

Incident response orchestration turns your runbook into a workflow: an alert from Splunk or Sentinel opens the incident, proposes containment steps for a responder to approve, gathers evidence, notifies the right people by severity and builds the timeline as it goes. It works alongside your SOAR platform and reaches the teams SOAR doesn't.

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Works alongside Splunk, Sentinel, CrowdStrike and your SOAR, reaching the identity, IT, HR and legal steps they don't.

How the runbook runs during an incident

  1. Experience layer

    A responder view showing the incident, the containment steps taken and pending, and the tasks each team still owns.

  2. Workflow layer

    An alert or an analyst report starts the runbook for that incident type. Containment steps wait for responder approval, evidence and notifications run in parallel, and each step is timestamped.

  3. Integration layer

    Receives alerts from Splunk or Sentinel, revokes sessions in Okta, disables accounts in Active Directory, isolates hosts through CrowdStrike Falcon and keeps the ServiceNow incident current.

    • Splunk
    • Microsoft Sentinel
    • CrowdStrike Falcon
    • Okta
    • Active Directory
    • ServiceNow

AI in incident response orchestration

AI summarizes the alert and drafts notifications. It doesn't contain anything on its own: you decide which actions need a responder's approval, and most teams require it for all of them.

What AI does

  • Summarizes the alert and related events for the responder
  • Suggests incident type and severity
  • Drafts stakeholder notifications for review

Decided by people, not by AI

  • Containment actions such as disabling accounts or isolating hosts
  • Severity changes and external notification
  • Incident closure

The runbook is a PDF

Most incident runbooks are documents. They’re written carefully, reviewed once a year and read for the first time in months at 2 a.m., by whichever analyst is on call. Under pressure, steps get done out of order. Logs are pulled after the host has been rebuilt. Legal hears about it the next morning. The post-incident review finds the same gaps as the last one.

SOAR tools help with the first few minutes: enrichment, deduplication, automated triage. The breakdown usually comes after that, when the response has to reach people outside the security tools, such as the identity team, the employee’s manager, HR and legal.

A suspected compromised account, step by step

  1. Sentinel raises a high-severity alert for impossible-travel sign-ins. Kinetic opens an incident in ServiceNow with the alert details and starts the runbook for account compromise.
  2. The responder view shows a summary of the alert and related sign-ins, and proposes containment: revoke Okta sessions, disable the Active Directory account and isolate the user’s laptop in CrowdStrike. The responder approves each action, or all three at once.
  3. While that runs, log collection from the identity provider and the endpoint starts in parallel, so evidence is captured before anything is reimaged.
  4. Because severity is high, the incident commander is paged and the CISO and legal get a drafted briefing to review and send.
  5. The user’s manager gets a task to confirm whether the travel was real. HR is added only if the runbook calls for it.
  6. Remediation tasks follow: reset credentials, re-enroll MFA, reimage if needed. Each has an owner and a deadline.
  7. When the commander closes the incident, Kinetic assigns the post-incident review and compiles the timeline: every action, who approved it and when it ran.

What doesn’t change

Your SIEM, SOAR and EDR still detect and act. Analysts still make the calls; Kinetic waits for them on anything you mark as needing approval. What changes is that the runbook runs the same way at 2 a.m. as it does in a tabletop exercise, and the timeline your reporting requires (NIST 800-61, CISA, your own policy) is written as the incident happens.

Incidents often start from findings that cyber security and risk management workflows already track, and their records feed compliance and audit workflows. For how approvals and parallel steps run, see the workflow layer.

What you can build next

Incident workflows reuse the connections built for day-to-day security work and feed the audit record.

Questions about incident response orchestration

Answered by Kinetic Data. Last updated .

  • We already have a SOAR platform. Where does Kinetic fit?

    SOAR tools are strong at enrichment and automated triage inside the security stack. Kinetic runs the cross-team work that follows, such as account changes, notifications to HR and legal, evidence requests and post-incident tasks. A SOAR playbook can start a Kinetic workflow through its API.

  • Will Kinetic disable accounts or isolate hosts on its own?

    Only if you configure it to. Most teams require a responder to approve each containment action, with a one-click approval in the responder view. Lower-risk steps, such as opening the ticket and collecting logs, run without waiting.

  • Can it post updates to our incident chat channel?

    It can send messages to any chat tool that accepts them through an API or webhook. Kinetic has no built-in Teams or Slack app, so responders who want to approve actions from chat need a small plugin built against the Kinetic API.

  • Can we test runbooks before a real incident?

    Yes. Runbooks can be run against a test incident with the containment steps pointed at test accounts or left as approvals that are never given. Tabletop exercises then use the same workflow responders will use for real.

Bring one process. Leave with a plan to build it.

Two hours with our team, at no cost. Bring one process that crosses your systems. We map it with you, show what Kinetic would build, and send you a written plan afterward.

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