Unstructured data is one of the nastiest villains in enterprise operations. CIOs and their teams have the opportunity to be heroes by defeating this villain (or at least reducing its corrosive power). And enterprise request management (ERM) can be their superpower.
Wikipedia defines unstructured data as “information that either does not have a pre-defined data model or is not organized in a pre-defined manner.”
The problem is huge. Knowledgeable sources estimate that unstructured data accounts for 80% to 90% of all enterprise data. This includes emails, social media interactions, mobile data and text messages, and other various communications channels available today (chat, instant messages, phone call recordings). Even the broad use of distribution inboxes causes inquiries, questions, and requests for action to be taken. Coordinating all of the different collection points for information to be transferred and exposed across an organization simply isn’t being done today.
Continue reading “Create Business Heroes: How to Defeat the Villain of Unstructured Data”
Share this article