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BMC ITSM7 Incident Templated Create Detail Version 4

Parameters

Name Description
Incident Template Name: The name of the incident template to submit with.
Requester First Name: The value placed in the First Name field on the Incident form.
Requester Last Name: The value placed in the Last Name field on the Incident form.
Requester Login ID: Requester Login ID (optional)
Submitter Login Id: The value placed in the Submitter field on the Incident form.
Contact First Name: The value placed in the Contact First Name field on the Incident form.
Contact Last Name: The value placed in the Contact Last Name field on the Incident form.
Summary: The value placed in the Summary field on the Incident form.
Notes: The value placed in the Notes field on the Incident form. (Will append with any Notes Values in the Template)
Service Type: The Service Type (eg. User Service Request or User Service Restoration) value placed in the Notes field on the Incident form.
Impact: Should be exactly equal to the text visible in Remedy for this field.
Urgency: Should be exactly equal to the text visible in Remedy for this field.
Operational Category 1: Should be exactly equal to the text visible in Remedy for this field.
Operational Category 2: Should be exactly equal to the text visible in Remedy for this field.
Operational Category 3: Should be exactly equal to the text visible in Remedy for this field.
Product Category 1: Should be exactly equal to the text visible in Remedy for this field.
Product Category 2: Should be exactly equal to the text visible in Remedy for this field.
Product Category 3: Should be exactly equal to the text visible in Remedy for this field.
Product Name: Should be exactly equal to the text visible in Remedy for this field.
Product Model/Version: Should be exactly equal to the text visible in Remedy for this field.
Product Manufacturer: Should be exactly equal to the text visible in Remedy for this field.
Survey ID (KSR #): The value placed in the SRID field on the Incident form.
Survey Instance ID: The value placed in the SRInstanceID field on the Incident form.

Sample Configration

Name Description
Incident Template Name:
Requester First Name:
Requester Last Name:
Requester Login ID:
Submitter Login Id:
Contact First Name:
Contact Last Name:
Summary:
Notes:
Service Type:
Impact:
Urgency:
Operational Category 1:
Operational Category 2:
Operational Category 3:
Product Category 1:
Product Category 2:
Product Category 3:
Product Name:
Product Model/Version:
Product Manufacturer:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Incident Number The 'Incident Number' of the generated Incident in the HPD:Help Desk form.
Incident Instance Id The 'InstanceId' of the generated Incident in the HPD:Help Desk form.
Status The 'Status' of the generated Incident in the HPD:Help Desk form.
Status Reason
Resolution The 'Resolution' of the generated Incident in the HPD:Help Desk form.
LMD The 'Last Modified Date' of the generated Incident in the HPD:Help Desk form.
Status_Reason

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