BMC ITSM7 Incident Create Version 3

Parameters

Name Description
{name=Requester First Name:, value=The value placed in the First Name field on the Incident form.}
{name=Requester Last Name:, value=The value placed in the Last Name field on the Incident form.}
{name=Submitter Login Id:, value=The value placed in the Submitter field on the Incident form.}
{name=Incident Summary:, value=The value placed in the Summary field on the Incident form.}
{name=Impact:, value=The value placed in the Impact field on the Incident form.}
{name=Urgency:, value=The value placed in the Urgency field on the Incident form.}
{name=Assigned Support Company:, value=The value placed in the Assigned Support Company field on the Incident form.}
{name=Assigned Support Organization:, value=The value placed in the Assigned Support Organization field on the Incident form.}
{name=Assigned Support Group:, value=The value placed in the Assigned Support Group field on the Incident form.}
{name=Survey ID (KSR #):, value=The value placed in the SRID field on the Incident form.}
{name=Survey Instance ID:, value=The value placed in the SRInstanceID field on the Incident form.}

Sample Configration

Name Description
{name=Requester First Name:, value=}
{name=Requester Last Name:, value=}
{name=Submitter Login Id:, value=}
{name=Incident Summary:, value=}
{name=Impact:, value=}
{name=Urgency:, value=}
{name=Assigned Support Company:, value=}
{name=Assigned Support Organization:, value=}
{name=Assigned Support Group:, value=}
{name=Survey ID (KSR #):, value=}
{name=Survey Instance ID:, value=}

Results

Name Description
{name=Incident Number, value=The 'Incident Number' of the generated Incident in the HPD:Help Desk form. }
{name=Incident Instance Id, value=The 'InstanceId' of the generated Incident in the HPD:Help Desk form. }
{name=Deferral Token, value=}

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