BMC ITSM7 Incident Create Version 3

Incidents are submitted through the HPD:IncidentInterface_Create form. This staging form provides an easy and reliable way to raise Incidents in the ITSM application. Additional information about the usage of the HPD:IncidentInterface_Create form can be found in the BMC Remedy ITSM Service Management Integrations guide. This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters. The following data is used to create the 'HPD:IncidentInterface_Create' record: * Maps the deferral token of the task instance generated by this handler into the 'SRMSAOIGuid' field. * Maps the following field values to the specified values: - 'z1D_Action' => "CREATE" - 'Reported Source' => "Web" - 'Service_Type' => "User Service Request" - 'Status' => "New" * Maps the following field values to the values of the specified parameters: - 'Impact' => "Impact" - 'Urgency' => "Urgency" - 'Description' => "Incident Summary" - 'Assigned Support Company' => "Assigned Support Company" - 'Assigned Support Organization' => "Assigned Support Organization" - 'Assigned Group' => "Assigned Support Group" - 'First_Name' => "Requester First Name" - 'Last_Name' => "Requester Last Name" - 'Submitter' => "Submitter Login Id" - 'SRID' => 'CustomerSurveyID' (the KSR number) - 'SRInstanceID' => 'CustomerSurveyInstanceId' (the Instance Id)

Parameters

Sample Configration

Results