BMC Remedy
BMC Remedy Handlers
- ARS9 Generic Create
- Create an entry in the form specified
- ARS9 Generic Query Retrieve
- Retrieves a single ARS v9.x entry related to the Remedy Form specified.
- ARS9 Generic Update
- Updates the entry specified in the form specified
- BMC CMDB9 Memory Create
- Creates a memory record in the specified dataset.
- BMC CMDB Computer System Update
- Updates select attributes of a computer instance in BMC Remedy CMDB
- BMC Execute Process
- Submits an Execute Process command to the server
- BMC ITSM7 Alternate Approver Lookup
- Retrieves the Login IDs for the current alternates for a Login ID
- BMC ITSM7 Approval Approve
- Approves a specific AP:Detail-Signature record.
- BMC ITSM7 Approver Alternate Add
- Adds an alternate approver.
- BMC ITSM7 Approver Alternate Cancel
- Cancels an alternate approver.
- BMC ITSM7 Approver Retrieve by Role
- Retrieves a list of approvers for the role provided.
- BMC ITSM7 Change Create
- Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Change Retrieve
- Retrieves a single ITSM Change entry.
- BMC ITSM7 Update Change Status
- Updates the Change Status
- BMC ITSM7 Change Templated Create
- Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
- BMC ITSM7 Change Work CE
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Change Work Info Create
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Change Work Info Create
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Functional Role Lookup
- Retrieves the Login IDs associated with a particular Functional Role and Group ID
- BMC ITSM7 Group Membership Lookup
- Retrieves Email Address(es) for the individual or support group, separated by commas.
- Bmc Itsm7 Incident Asset Relate
- Creates an HPD:Associations record to relate a CI to a Incident.
- BMC ITSM7 Incident Close
- Sets an Incidnet Status To closed.
- BMC ITSM7 Incident Create Detail
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Incident Create
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Incident Retrieve
- Retrieves a single ITSM Incident entry.
- BMC ITSM7 Update Incident Status
- Updates the Incident Status
- BMC ITSM7 Incident Templated Create Detail
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
- BMC ITSM7 Incident Templated Create
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
- BMC ITSM7 Incident to Incident Relationship Create
- Creates a relationship between two ITSM7 incidents using the HPD:Associations form
- BMC ITSM7 Incident Work Info Create CE
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
- BMC ITSM7 Incident Work Info Create on a Remote AR Server
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
- BMC ITSM7 Incident Work Info Create
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
- BMC ITSM7 Notification Events Find
- Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
- BMC ITSM7 Person Create
- Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
- BMC ITSM7 Person Retrieve
- Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
- BMC ITSM7 Person Update
- Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
- BMC ITSM7 Support Group Membership Add
- Adds the individual to support group.
- BMC ITSM7 Task Templated Create
- Creates a TMS:Task entry that belongs to either a Change or Incident record.
- BMC ITSM7 Work Order Create Detail
- Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Work Order Status Update
- Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
- BMC ITSM7 Work Order Work Info Create CE
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM7 Work Order Work Info Create
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM7 Work Order Work Info Create
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM8 Asset to Contract Assoc Create
- Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
- BMC ITSM8 Associations to Asset Create
- Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
- BMC ITSM8 Assoc to Change Request Create
- Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
- BMC ITSM8 Assoc to Incident Create
- Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
- BMC ITSM9 Change Templated Create
- Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
- BMC ITSM9 Incident Create
- Creates an Incident record.
- BMC ITSM9 Incident Templated_Create
- Creates an Incident record.
- BMC ITSM9 Person Create
- Create an entry in the People Form
- BMC ITSM9 Person Retrieve
- Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
- BMC ITSM9 Person Update
- Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
- BMC ITSM9 Support Group Membership Add
- Adds the individual to support group.
- BMC ITSM9 Support Group Member Functional Role Add
- Adds the individual to support group.
- BMC ITSM9 Support Group Membership Remove
- Removes the individual from the support group.
- BMC ITSM9 Work Order Create Detail
- Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC Remedy Email HTML Message Create
- Creates an email message on the AR System Email Messages form
- BMC Remedy Email Message Create
- Creates an email message on the AR System Email Messages form
- BMC Remedy User Update
- Updates an entry in the User form based on the Remedy Login ID
- BMC SRM Templated Work Order Create
- Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.
- Remedy Generic Create
- Creates a single Remedy entry given the JSON mapping of field values and form name.
- Remedy Generic Dataload
- Populates Records from a CSV data file
- Remedy Generic Delete
- Deletes a single Remedy entry related to the form entered with the Request ID specified.
- Remedy Generic Find
- Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.
- Remedy Generic Query Retrieve
- This handler returns all the fields of the first matching entry for the specified Remedy form name and query, or a json of all the matching results
- Remedy Generic Retrieve
- Retrieves a single Remedy entry related to the form entered with the Request ID specified.
- Remedy Generic Update
- Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.
- Remedy Group list Users
- Lists users for given Group. Throws exception if Group does not exist.
- Remedy User add Group
- Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.
- Remedy User Create
- Creates a User in the User form - Login Name must be unique.
- Remedy User list Groups
- Lists groups for given User. Throws exception if User does not exist.
- Remedy User Remove Group
- Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.
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