BMC Remedy

BMC Remedy Handlers

ARS9 Generic Update

Updates the entry specified in the form specified

BMC CMDB Computer System Update

Updates select attributes of a computer instance in BMC Remedy CMDB

BMC ITSM7 Alternate Approver Lookup

Retrieves the Login IDs for the current alternates for a Login ID

BMC ITSM7 Approval Approve

Approves a specific AP:Detail-Signature record.

BMC ITSM7 Approver Alternate Cancel

Cancels an alternate approver.

BMC ITSM7 Change Create

Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Change Templated Create

Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.

BMC ITSM7 Change Work CE

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Group Membership Lookup

Retrieves Email Address(es) for the individual or support group, separated by commas.

BMC ITSM7 Incident Retrieve

Retrieves a single ITSM Incident entry.

BMC ITSM7 Update Incident Status

Updates the Incident Status

BMC ITSM7 Person Retrieve

Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.

BMC ITSM7 Person Update

Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.

BMC ITSM7 Work Order Create Detail

Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Work Order Status Update

Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.

BMC ITSM7 Work Order Work Info Create CE

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM7 Work Order Work Info Create

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM8 Associations to Asset Create

Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)

BMC ITSM8 Assoc to Incident Create

Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)

BMC ITSM9 Change Templated Create

Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.

BMC ITSM9 Person Create

Create an entry in the People Form

BMC ITSM9 Support Group Member Functional Role Add

Adds the individual to support group.

BMC ITSM9 Work Order Create Detail

Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC Remedy Email HTML Message Create

Creates an email message on the AR System Email Messages form

Remedy Generic Find

Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.

Remedy Generic Retrieve

Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy User add Group

Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.

Remedy User list Groups

Lists groups for given User. Throws exception if User does not exist.

Remedy User Remove Group

Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.

ARS9 Generic Create

Create an entry in the form specified

ARS9 Generic Query Retrieve

Retrieves a single ARS v9.x entry related to the Remedy Form specified.

BMC Execute Process

Submits an Execute Process command to the server

BMC ITSM7 Approver Alternate Add

Adds an alternate approver.

BMC ITSM7 Approver Retrieve by Role

Retrieves a list of approvers for the role provided.

BMC ITSM7 Functional Role Lookup

Retrieves the Login IDs associated with a particular Functional Role and Group ID

Bmc Itsm7 Incident Asset Relate

Creates an HPD:Associations record to relate a CI to a Incident.

BMC ITSM7 Incident Templated Create

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.

BMC ITSM7 Incident to Incident Relationship Create

Creates a relationship between two ITSM7 incidents using the HPD:Associations form

BMC ITSM7 Incident Work Info Create

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.

BMC ITSM7 Person Create

Creates an ITSM v7.x CTM People entry with the Remedy Login Id.

BMC ITSM7 Support Group Membership Add

Adds the individual to support group.

BMC ITSM7 Task Templated Create

Creates a TMS:Task entry that belongs to either a Change or Incident record.

BMC ITSM9 Incident Create

Creates an Incident record.

BMC ITSM9 Incident Templated_Create

Creates an Incident record.

BMC ITSM9 Person Retrieve

Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.

BMC ITSM9 Person Update

Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.

BMC ITSM9 Support Group Membership Add

Adds the individual to support group.

BMC ITSM9 Support Group Membership Remove

Removes the individual from the support group.

BMC SRM Templated Work Order Create

Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.

Remedy Generic Create

Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Dataload

Populates Records from a CSV data file

Remedy User Create

Creates a User in the User form - Login Name must be unique.

BMC CMDB9 Memory Create

Creates a memory record in the specified dataset.

BMC ITSM7 Change Retrieve

Retrieves a single ITSM Change entry.

BMC ITSM7 Update Change Status

Updates the Change Status

BMC ITSM7 Change Work Info Create

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Change Work Info Create

Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.

BMC ITSM7 Incident Close

Sets an Incidnet Status To closed.

BMC ITSM7 Incident Create Detail

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Incident Create

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.

BMC ITSM7 Incident Templated Create Detail

Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.

BMC ITSM7 Incident Work Info Create CE

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.

BMC ITSM7 Incident Work Info Create on a Remote AR Server

Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.

BMC ITSM7 Notification Events Find

Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.

BMC ITSM7 Work Order Work Info Create

Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.

BMC ITSM8 Asset to Contract Assoc Create

Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)

BMC ITSM8 Assoc to Change Request Create

Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)

BMC Remedy Email Message Create

Creates an email message on the AR System Email Messages form

BMC Remedy User Update

Updates an entry in the User form based on the Remedy Login ID

Remedy Generic Delete

Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Query Retrieve

This handler returns all the fields of the first matching entry for the specified Remedy form name and query, or a json of all the matching results

Remedy Generic Update

Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.

Remedy Group list Users

Lists users for given Group. Throws exception if Group does not exist.