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Handler · Version 2

Remedy Generic Update

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About

This handler updates the form in the Remedy Form parameter entry with the request id (field 1) provided in the Request ID parameter. The database name of the field provided in the Field Name parameter is updated to the value provided in the New Value parameter.

Configurations
Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password *********
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered. Error Message
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Request ID: Request ID (Field 1) of record to update
Field Name: Field Name (Database Name) to update
New Value: Value to place in specified field
Results
Name Description
Handler Error Message Error message if an error was encountered and Error Handling is set to "Error Message".
request_id The request id (field 1) of the updated record.
Changelog

Remedy Generic Create v2.1 (2019-11-26)

  • Updated error message/raise error error handling to follow NDNF strategies

V2 (2013-07-16)

  • Fixed a bug to allow this to be used for multiple forms in one task engine instance. Remedy Generic Update (2012-05-29)
  • Initial version. See README for details.
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