This handler has the ability to have form caching disabled. To disable form caching set disable_caching to "Yes". Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.
This handler deletes the specified record in the form provided. Note that this must be allowed by the system (form, permission, etc) or the delete will raise an exception.
Remedy Server Name or IP Address
Remedy Login Name
Remedy TCP Port
Remedy RPC Prognum
Remedy Authentication String
Enable debug logging if the value is set to 'Yes'.
Disable caching if the value is set to 'Yes'. Disabling caching may negatively impact performance, but it is also necessary when using a single handler to interact with multiple Remedy environments.
Determine what to return if an error is encountered.
Remedy Form Name (not display name), eg. People is CTM:People
Request ID (Field 1) of record to delete
Handler Error Message
Error message if an error was encountered and Error Handling is set to "Error Message".
Remedy Generic Delete V3 (2020-01-23)
Updated disable caching logic to improve performance
Remedy Generic Delete V3 (2020-01-18)
Added ability to disable caching
Remedy Generic Delete v2.1 (2019-11-26)
Added error message/raise error error handling
Fixed a bug to allow this to be used for
multiple forms in one task engine instance.